Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation reviews

385 approved reviews, newest moderated first

robbe C.
Feb 28, 2024
Ice Fishing Tent never delivered
Ordered an Ice Fishing Tent, never delivered. Contacting support resulted in one reply, then silence. On top of that they sneakily add "gear elevation rewards" during checkout and if you do not notice quickly enough you are billed monthly. (First month is added as a "free gift" and there's a small toggle button to add the subscription somewhere BELOW the checkout button.) Evil design, that's what it is.
Response from Gear ElevationApr 1, 2024
Hi Robbe! We appreciate you sharing your feedback. We would like to sincerely apologize that your experience at Gear Elevation didn’t quite match your expectations. We also apologize if we responded late to your feedback. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can address your all your concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
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Michelle G.
Feb 14, 2024
Never recieved my item
Never recieved my item. Tracking says it has been sitting in Union NJ since Feb 3rd and today is Feb 14th
Response from Gear ElevationApr 2, 2024
Hi Michelle! Upon checking here, your order was already marked as delivered. Please let us know if you did not receive it so we can rectify it as soon as possible. Please feel free to reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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John B.
Feb 11, 2024
Well it's been 10 days without…
Well it's been 10 days without communication and no delivery.
Response from Gear ElevationApr 2, 2024
Hi John! Upon checking here, your order was already marked as delivered. Please let us know if you did not receive it so we can rectify it as soon as possible. Please feel free to reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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Ross
Feb 8, 2024
Fake charges on account and the product…
Fake charges on account and the product literally doesn’t work. I want my money returned.
Response from Gear ElevationApr 2, 2024
Hi Ross! We sincerely apologize for the inconvenience. We would like the opportunity to investigate your feedback further. Please feel free to reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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John B.
Feb 7, 2024
I bought some toys for my dog from Gear…
I bought some toys for my dog from Gear Elevation and they are fantastic! He's so happy and active, it's great to see him like this!
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Alaina S.
Feb 4, 2024
This company are horrendous possible scam
This company are horrendous I ordered a roll over cushion for my aunt almost a month and probably 15 emails ago my order was still not sent out I just kept receiving generic messages back saying they’ve forwarded my concern to there fulfillment team and it was still not sent out so after a month they still hadn’t sent out the order I then had to ask twice to cancel my order and threaten PayPal action for them to refund DO NOT USE THESE PEOPLE you will never receive your order they will just mess you around and hold onto your money
Response from Gear ElevationApr 2, 2024
Hi Alaina! We sincerely apologize for the inconvenience. We would like the opportunity to investigate your feedback further. Please feel free to reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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Yvonne M.
Feb 2, 2024
No response to where my order is
I placed an order on the 31st Jan, you took my money and to date there is no tracking. I have send several request emails asking for an update on my parcel. No reply to any of them. This is either shocking service or not a legitimate site
Response from Gear ElevationFeb 3, 2024
Hi Yvonne! Your order is still in processing. Orders are normally processed within 1-2 business days but due to the overwhelming response we've received from customers around the globe, it might take a bit longer. I've sent a request to our fulfillment team to expedite this and we will notify you as soon as the package is handed to the courier. Please feel free to send us an email at [email protected] or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
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Kenneth St O.
Feb 1, 2024
Smooth direct and efficient …
Smooth direct and efficient …
Response from Gear ElevationFeb 3, 2024
Hi Kenneth! Thank you so much for your review. We are delighted to hear that you had a positive experience with us. We look forward to seeing you back soon.
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