GE AppliancesReviews of geappliances.com

GE Case#14829983-Purchased a new dryer, with stack kit and cord totaling $894.62 on 9/30/24. I picked up dryer at Lowes on 10/4/24, took home, installed, and continued to use until it failed 11/10/24. I filed for warranty service, on GE website, on date of failure, which referred me to their warranty repair company, and I scheduled a service appointment on 11/13/24. Service tech arrived in an unmarked vehicle, likely being his personal vehicle. I had to loan him a step ladder, since he evidently his employer didn't furnish one. As he was working on the dryer, in the bathroom, I was working in the kitchen, just outside the bathroom door, as this is a new home. I could hear at least 6 screws hit the floor as he worked on taking the dryer apart. about 30 minutes later he said "the motor was bad", and he's have to get approval to replace, and order the parts, and would return in approximately 10-14 days. After he left, I went in to the bathroom and saw a screw laying on the floor he didn't bother to reinstall, I have no idea where it was left out of. I also noticed damage to the baseboard, minor scuffing of the corner of the wall, and a chip in the finish of the side panel of the dryer. Every appliance I purchased was unboxed at the store and inspected for damage. There was none. I called GE and explained to them I wanted a new dryer to replace this one because they sent unqualified service repair, and I would have zero faith in any repairs they would make, meaning after any warranty expired I would be vulnerable to pay repairs for any poorly made repairs, I was refused, and told they would send the same 3rd party repair company back out, as it seems there's no one actually qualified, nor GM certified to make repairs on their appliances. She (Tina) claimed she tried to get one of their actual service techs to look at the dryer, but "there were none in my area", so evidently that subjects me to what ever subpar service they force upon me. I want a new dryer, I was refused. They're looking for some other 3rd party service company to send here since they can't bother to send an actual factory trained tech. NEVER buy a GE appliance. This is another time I checked a big box store review instead of coming here. Update 11/16/24- It now seems as GE is sending another 3rd party service company, through Sears. Why? I checked reviews on this 2nd repair company, and 339 reviews give them a 1.06/5 rating. Seems to me GE isn't concerned about quality service, they just want anyone to show up to your door. This appointment is set for the 19th (8-5) so I get to waste a day hoping they arrive. I'll reiterate what has been repeated in this entire review section of GE appliances, DON'T buy them. UPDATE-11/26- repairman left today, leaving me with an inoperable dryer, now it needs a wiring harness (after replacing the motor). GE refuses to replace the entire dryer. Now I have a 2 week wait to see if it's going to run (for who knows how long), or need more parts. Crickets from GE.

AVOID GE APPLIANCES if you want durability, longevity & a dependable company who maintains a stock of replacement parts. The GE Profile Advantium® 120V - 27 in. Wall Oven, Model no. PSB1000NBB01 “lived” in our home from 2012 to Oct. 2024 - a very pricey mistake, on our part. Purchased in 2012, the microwave, speed cooker, oven, plus worked fine until a power transformer failed Nov. 2024. Per a call to GE today, I was informed “the unit is no longer made; the part is unavailable.” The GE rep rationalized that the unit lasted for over 10 years!

I have had two GE Cafe microwaves. Total garbage. They kept breaking down and always the same problem. The door switch is defective so it does not heat things and the turntable does not turn. GE just gives me the runaround. They either tell me that they cannot help me or send me back to the store where I bought the item. Once they sent a service guy who never looked at the unit and then said he would be back in 3 weeks with some parts.

We paid nearly $3,400.00 for a GE Profile refrigerator on May 6, 2024 from Bishop's Appliance in Columbus, IN. Then on October 28, 2024 (about 5 mo,) it began making noise that sounded like the compressor might be going bad, and it warmed up to the point that everything in the freezer was thawing! After a couple of hours of trying to contact Bishop's Appliance (by calls and going to the store) we learned that they had closed the store and were now in business only in Shelbyville, IN. Finally, after calling that store, a service tech came to our house at the end of the day and checked the refrigerator. By that time all of our food had been taken to a kind neighbor's home and was (still is) in their refrigerator/freezer, but our refrigerator had miraculously revived itself and was getting cold again. The technician checked it out and said that it has an intermittent problem. His diagnosis was that our refrigerator has a "sealed system issue." He said that he would recommend that Bishop's have a GE representative check it out and that we go from there. I called Bishop's in Shelbyville the next day, and I was told to call the "GE helpline" and was given a phone number. I said to him, "Are you telling me that I have to start all over from scratch with GE even though your guy just checked it and determined it to have an intermittent problem and that it is only five months old?" And he said, "Yes." I told him that HE should replace it with another refrigerator and that HE should then get it repaired and resell it so we would have a more dependable refrigerator and so we could get our food from the neighbor's refrigerator. He said that he could not do that and that I would have to work with GE. When I called GE I was told that one of "their" technicians will have to determine what is wrong with it and that I would be notified when my appointment would be. Today I received a text message telling me that my "Sears appliance representative" will come to our home on 11/12/24 (TWELVE DAYS FROM NOW!) to determine the cause of our problem. I understand that "things can happen," but in this case I would have expected to have MUCH quicker and better service. After all, I could have saved about $700.00 by buying from Lowes or Best Buy, but I chose to support local business instead. Needless to say, this is the last time for me to be concerned about buying locally, and I will never again buy a GE appliance. Nor will I ever consider buying anything from Bishop's Appliance Store again.

Washer/Dryer combo died after only a month. 6+ months later of 2 different repair companies, they finally sent a new unit. 'New' unit was damaged and the trucking company refused to put it back on the truck and said I had to call GE appliances. So I'm back to square 1 fighting with this useless company to get a 'new' piece of garbage. Stay far away from this company.

AVOID GE APPLIANCES. I bought a GE washer and it broke down after less than one year. I called the warranty service and a they arranged for a third party technician who came multiple times and ordered multiple parts. I've currently been without a washer for over two weeks and no one at GE or the third party can tell me any information about when to expect the part to come in and have a working washer. I've wasted hours on the phone back and forth between GE and the third party and no one can give me information or is any help at all - the last conversation I had with GE they told me the part might be on back order! Then they offered me $50 towards going to a laundromat - I have a 3 yr old and a 1 yr old and work full time, being without a washer is seriously impactful and I have no time to go to a laundromat and wait there. GE should be sending me a new washer asap, even better would be to reimburse the cost of the washer so I can buy a different brand. Having 2 broken parts in less than a year is terrible and I'm very worried for when the warranty is up. Save yourself a massive headache and STAY AWAY from GE Appliances.

Bought a new GE Range. It was dead on arrival but beyond the ridiculous Lowe's 48 hour return policy. I went on GE's website and scheduled a service based on one of the "available" appointments. That appointment was cancelled without notification and I was informed the website listed appointments are not really available, they are just customer desire. I only found out the appointment was cancelled when I called GE. Next I was told that because of my location, which is 1.5 hours from the nearest large city that the locating team would find a repair company to fix the range. After waiting over a week, I recieved a text saying the second appointment had been cancelled. I asked to speak to customer care on my next call and was told I had to wait another 72 hours for the locating team to find a repair company. I was also told that if they can't find a repair company that I will be "allowed" to find my own repair. Wait, what??? I didn't buy a brand new appliance because I wanted to spend hours trying to find a repair company. We will see how in goes in 72 hours, but I will never buy another Haier appliance. I say Haier, because GE Appliance is just another one of their brands after the 2016 purchase. I would have never purchase a GE appliance if I knew it was Chinese company.

This company should not even get 1 star. They are full of dishonest and deceiving “business” practices. There is no accountability for appliances that do not work properly, even after the first use of a supposedly brand new product! I purchased through Canadian Appliance Source and they are just as bad as they pass the buck to the manufacturer so that they do not have to take any returns. It took the company weeks to contact me and even longer to finally send someone out, which is their policy. They treat people like they are foolish pawns in their money making. Under any other circumstances if you buy an item that does not work you can return it. But both CAS and MABE/GE say that if you have used the unit they WILL NOT take it back, only MAYBE try to fix it if it is not working. How does that make any sense? You can not know that an appliance is not working properly until you use it. I let them know immediately after use expecting an exchange for a working prodect. They insisted that a technician has to come out and look at the product, but also that there is no hope of a return. After the GE "technician" looked at the unit in my house they actually lied and said it is working the way it is supposed to. I bought what I thought was a top of the line dishwasher for nearly $900. It claims to be an energy efficient model with 3 racks, a food garburator, and all kinds of cycles and settings, but it only gets even the slightest of dirty dishes on a half load clean on the OVER 3hr long heavy sanitary cycle. How is that working like it is "supposed to", if none of the other cycles work? How is it energy efficient if it must run over 3 hours a day to get 3 means a day breakfast, clean? That's nearly 10 hours a day, running essentially ALL day! This means that a previous load sometimes does not even have time to finish before needing dishes for the next meal! This was suppose to be the best model I could find for a large family like mine and it has instead caused continuous distress for it's lack of functioning, cost to the energy bill, and time it takes to run, disrupting those times when ANY other dishwasher I've seen would have worked on a quick cycle. It was like pulling teeth to get someone out to look at it When they finally sent their biased "technician" out to assess the unit he looked inside, took out the screen, looked down the hole, spun the sprayers and said everything looked fine. He ran it for a few minutes and said it is working like it "is supposed to" and that I should run it on the sanitary cycle with rinse aid. I said I would try that but reasoned that it should not ONLY work on the sanitary cycle. It is as if he was very well aware of the problems and has responded in this way MANY times before because he also told me that these new models do not work like the old ones attempting to justify the fact that I will be stuck with a new model that doesn't work. I told him we just moved to this house and the previous one we were in needed a new dishwasher less than a year ago and the landlord replaced it with the cheapest model possible and it worked on just a quick cycle just fine. He seemed trained to tell customers how the models are designed in a way that doesn't work. Then he lied in his report saying, "The customer refuses to use rinse aid." Even if that were true it would be a ridiculous defence for a model that does not washed prerinsed dishes clean. When I ran it on a light sanitary cycle, or a normal cycle with rinse aid I got shiny dishes back with food baked on like it had gone through a ceramic kiln. Just as expected the rinse aid did not contribute to cleaner dishes. I had told him that the rinse aid would not make a difference in how the unit cleans dishes and that I had not used rinse aid in innumerable dishwashers for over 20-some years and have NEVER seen a dishwasher work so horribly. He could have conveyed the truth instead of lying that I wouldn't use it. Because of his suggestion I bought Rinse Aid anyways and took pictures of my shiny dishes with food baked on. THE UNIT DOES NOT WORK and THEY WILL DO NOTHING BUT KEEP MY MONEY LIKE A THIEF. It is not surprising they have a less than 2 star average rating. I only wish I had looked into that before I purchased one of their models. It has caused us so much distress I will be a continual advocate to as many as I can for people to stay away from their models to help others not to have to go through what I have. PLEASE, save yourself a lot of time, stress and money and STAY AWAY FROM all MABE appliance brands in their line: GE GE Cafe GE Appliances Haier Moffat Monogram