GE AppliancesReviews of geappliances.com

GE GTX52 commercial grade electric dryer. I believe the dryer will be as good as my matching wash machine bought 2 years ago. Dried only one load as of this review. Before I could use dryer, had 3 defects to correct, all minor. 1. The power cord retaining clamp had screw holes drilled too small for screws to engage and tighten clamp;used my own smaller screws to correct. 2. The neutral wire(middle) connection on terminal block to attach power cord was so tight I was unable to loosen by any means I had. Called dealer for service man to come over. Used pneumatic wrench with straight bit (these are phillips screws) to jar screw loose. Fortunateley the terminal block threads were not stripped. 3. The vent tube at rear bottom of dryer was not crimped correctly to attach vent line(was too big). I removed vent tube , brought to dealer to recrimp to work. Altogether spent around 4 hours to fix these things to use dryer. Not what I would expect to encounter with GE

Purchased from Home Depot .1 week after delivery it started dropping screws out . Come to find out the dryer had been dropped although the box was in good shape, service tech came out and order a top for it. he had to straighten out some of the sheet metal with a hammer to be able to put the top on. 8 months later he returned to repair a electrical wire which caused the dryer to stop heating. he spliced a wire instead of replacing the harness and installed another heating element. he also showed me that the drum was warped. We purchased GE because we thought they would take care of the customer. I have requested a replacement of the dryer which We are still waiting on instead of just patching it up. We were upgrading our appliances starting with the washer and dryer. I don't think we will replace the other appliances with GE. Ge don't take care of the customer like they should. With the Chassie warped I don't see this dryer lasting at all. My Wife is afraid to use it. She is afraid it is going to catch the dryer and the house on fire. GE make this right. We didn't buy a used dryer we want a new one that we paid for!!! If only there were 0 stars Well, It seems that all the emails didn't make a difference to the customer service.so on 05/23/23 I found and sent an email to the CEO of GE. I was not expecting a response for a few days but on 05/24/23 one of assistance to the CEO called me. he let me know That they had looked over my complaint and to be expecting a new dryer within the next week, so I do have to raise the star level a bit. They did take care of the situation. Sometimes ya just gotta climb the ladder Huh. so on 06/01/23 a new dryer was received by Myself, and things were looking good. Troy from GE called me on 03/02/23 to see if the delivery had gone as expected. I am more at ease that they do care better of their customers. so I raised the stars to 4. Thanks to Troy at GE has saved a customer. it's just a shame that I had to get the CEOs office before something was done about this. I will raise to 5 stars when I see that the new dryer last at least a year without failing. Thank you, Troy, for your help.

I needed a part for my dryer and ordered from GE appliances.com and had no problem the website was easy to navigate and I was able to order my part & they ship my part right out and I received it two days later.

We purchased a GE commercial grade washer and dryer from a local appliance company three months ago. They looked good and functioned well for three loads of laundry. Then the dryer drum stopped turning. We called for a warranty repair, and they sent one right away. The technician was here for about 10 minutes and fixed the issue right away. A part that was supposed to be removed after shipping was still in the dryer, so he removed it, and we've had no further issues. This was not GE's doing but rather our local dealer who delivered it. Why only three stars? Well, there's a cycle for bulky items like towels and blankets. It seems to be far less effective than the regular "Colors" cycle. The "Bulky Items" setting won't spin the water out of the towels, which is exactly what it's supposed to do. In addition the wash cycles are super long, about 90 minutes. Fortunately, there's also a "Speed Wash" cycle. Other than that the washer and dryer perform quite well.