I would give 0 stars if I could . This is BY FAR the worst experience i have EVER had with a company. They sent 3 techs out before telling me i needed a new dishwasher. I bought a new one, it stopped working after 2 days. They told me they would come replace it, they replaced it with the wrong one- tried to bring me the right one but it was damaged so i kept the wrong one until the right one came in. The wrong one then stopped working 3 days later and they told me my new one wont be in for another 3.5 weeks and i cant get service for another WEEK.
CA
Chantal A.
Laveuse de 5 semaines kapoutte! ÉVITER
Laveuse acheté fin juillet et livré le 3 août. Après 10 brasses, soit le 7 septembre. Fonctionne plus! Technicien vient le 16 septembre pour évaluer le problème. ( j’appelle service client pour remplacer l’appareil car un moteur utilisé 10 jours… Ouf! ) AUCUN RETOUR… 2 ieme visite le 25 septembre pour changer le moteur. La laveuse n’a que 5 semaines. Moteur de rechange installé! Problème tjrs là!!! Donc le technicien va commander autre : Soit une carte mère ( problème électronique…) Très insatisfaite !!! J’appelle / J’écris GE… Je veux un remplacement car aucune confiance à cette laveuse.
Aucun retour le 27 septembre! 3 semaines sans laveuse.
Direction du service client médiocre.
Aucune satisfaction au service après vente… ( 2 techniciens hors de causes, bien sûre! Bon service de leurs côtés).
Ancienne laveuse durée 6 ans ! Même marque… Fini pour moi GE
RF
Ralph F.
I bought a GE microwave and didn’t open…
I bought a GE microwave and didn’t open the box for 10 days, it was damaged, they would not replace it because they have a strict 7 days policy.
JC
Justin C.
disappointing purchase, to say the least.
GE Counter-Depth 18.6-cu ft 3 -Door 33-in Wide French Door Refrigerator with Ice Maker ( Fingerprint-resistant Stainless Steel ) ENERGY STAR Certified:
The freezer drawer doesn't seal well and ice build up causes thawing/ refreezing of contents and will escalate until it is not possible to fully close drawer. Leaks melted condensate on the floor, food is spoiled. A very poor design, I KNEW I SHOULD HAVE PURCHASED A SAMSUNG!
TE
Teena
Brand new GE Profile Dryer defective
My Brand new GE Profile Dryer was making loud vibrating noise. GE would not authorize an exchange instead wanted to repair it. This would have left me without a dyer for several more weeks while they order a new motor that MIGHT not be the problem. It was only 2-3 weeks old. Next time I will take my friend's advice and get a LG.
CS
Conqueso S.
Blatant Incompetence
I've been on GE Appliance support for an hour and 20 and none of my questions have been answered about doing a simple replacement of 1 GE water heater for another. They have sent me over to Rheem. They have sent me over to Bradford White. They have dropped calls. They cannot produce a supervisor.
RB
Randy B.
I've a 5 year old GE junk washing…
I've a 5 year old GE junk washing machine. When you spend this kind of money you deserve a good machine. The main board has a known problem from repair people but they don't wish to help with it. Said they'd sell me a new one 1/2 off 🤣. There discount was more expensive than I could get 1 for. Also told me I should have bought extended warranty. What a joke. If you have a problem make it right. Buyers be warned. Due yourself a favor and get a whirlpool not something pretty.
TR
Tiffany R.
Allstate/SquareTrade sent Bodewell to…
Allstate/SquareTrade sent Bodewell to handle warranty repairs on our dishwasher and built-in oven. Toni repaired the dishwasher successfully, and we had no complaint about him. However, the separate oven crew never arrived. Bodewell later claimed Toni had been expected to repair both appliances and rescheduled the oven.
When technician Dave arrived, he immediately argued that the oven was out of warranty and that Bodewell no longer worked with Allstate. After about 15 minutes, he found the authorization in his own notes. He then removed the oven door, claimed our cabinet had been built around it, and refused to inspect or diagnose the oven unless we immediately cut a permanent section from our cabinetry.
The opening was cut specifically for this oven before Nebraska Furniture Mart professionally installed it. Dave refused to contact a supervisor, review installation specifications, or explain why the two-person crew originally scheduled could not lift it out. The interaction became confrontational, and he was asked to leave.
Bodewell initially apologized, said we should not have been instructed to cut our cabinet, and rescheduled Toni. On the appointment date, Bodewell canceled because of our encounter with Dave and said it would no longer service our home. Toni was not present during that encounter, and another representative refused to connect us with management.
We did not refuse service; we refused undocumented permanent damage to our cabinetry. Our oven remains inoperable after overheating and displaying a cooling-fan error. Based on the missed appointment, Dave’s conduct, the demand to damage our cabinet, and Bodewell canceling service after we complained, I cannot recommend this company.