GEReviews of ge.com

Bought a GE profile 30” stove, it broke the first week it was installed. We have had the Tech here four times. He either has to order part or tells us it’s fixed. Well it just broke for a third time in four months. Save yourself the headache don’t buy GE!! Poor quality , terrible customer service !!! Shame on you GE

Since May 8th have been trying to get a repair on a 2-year old fridge. Tech showed up twice, ordered wrong parts, and on each subsequent day fails to call or show and system rescheduled. Customer service dept on phone is less than useless. Never buying another GE.

Terrible customer service! I had washer delivered but damaged by delivers during installation, replacement sent but second delivery team could not install so left it in my kitchen, didn't remove damage washer. Insain, go with any other brand!

We bought a dryer and it caught fire within 2 months of owning it. The response for an inspector was swift but getting any other information was like pulling teeth constantly getting “your agent is scheduled to call you tomorrow” but they never called. We had to call our Allstate insurance from home depot to get any information a month later. The appraisal department didn’t do anything to help the customer relations department out. Complete lack of communication. Definitely not getting another GE appliance.

I live in PR and bought a refrigerator in Home Depot. Since I-installed it, tthe water compartment was not working good and the doors have dents. I ask for service in April2and they ask for the parts and the doors Today is June 15 and have an appointment for the installation. Is 7:02 pm and still waiting for the tecnichian. nobody call me. I cancel a medical appointment because I need my refrigerator working good, that’s why I bought a new one. I’m 76 years with health problems and go to bed always at 7pm. I’m very upset wit GE service. I need GE send a technician to resolve this, but not at night time, if not I going escalate this case to a a higher level

Our expensive GE over-the-range microwave has broken twice in two years. The second time we had to pay for it out of pocket. What absolute junk. DO NOT BUY GE APPLIANCES!

Purchased a Ge refrigerator Model number PVD28BYNCFS serial number ZS517304. Was delivered 2-17-2022 and the freezer failed 5-25-22. I called Ge on several occasions asking for a new unit as the compressor failed. Ge refused. They sent two different repairmen to my home (both saying I should get a new unit as this will never be the same as a new unit) and had to get a new compressor ordered. Today is June 7 2022 and the parts still have not been shipped to me! I now have no freezer no refrigerator no place to keep me food and GE doesn’t care. They will not expedite the parts to be shipped faster, they wont give me a new unit and just keep passing the buck. Told me I should ask Lowes for a new unit! Lowes said since I started with GE they can’t do anything. A $3000 fridge that wont last a few months is NOT worth it! I can’t believe that an American Company treats its clients this bad! Never again will I

Had a refrigerator from GE for 2 months now. It stopped defrosting yesterday. Lost the food as fridge got too warm. Called GE. On hold way too long. Was then sent a text with link to site to schedule a repair. First available was in 8 days??? Called GE back. On hold again. Finally, a woman kept apologizing, but could not get me an earlier date for a repair. She got excited, then terse. I told her to calm down, and asked for her supervisor. Suddenly, as if by magic, she got me scheduled in 2 days. I was sent a link to the site of the repair people, M and M Factory Service in Charlotte. I emailed them my findings, and asked them to have the service tech bring a defrost timer and heater, so it could be repaired the day they came out. Got an email from M and M, indicating they had no one in my area until June 16, in 2+ weeks. I emailed back that that was unacceptable. They said call GE and see if GE can arrange for another service company to come sooner. No email addresses for CEO's. No service. Long waits on hold and to be scheduled for service. I will not buy GE ever again. Period. How they stay in business is beyond me. Plus, they use Chloropentane refrigerant, a highly flammable and dangerously explosive material in their units. People in the UK have been killed by these appliances exploding when the gas escapes through a pin hole leak and is ignited by the fridge coming on. Do NOT buy these appliances from GE. Sadly, I can only go as low as 1 star in this review.