GEReviews of ge.com

Had a brand new washer. Broke down after barely being used for like a month or so. Still have been waiting for my washer to be fixed for 3 months. Very rude customer service and not at all helpful. They just keep putting it off and promise it will be fixed and/or replaced but it never does. Sometimes they straight up ignore your messages via email. Actual garbage company don't buy from them, I know I never will again.

too bad they don't have negative stars! You may be inticed by the look or price but DO NOT buy a GE appliance. Sooner or later they will break and you will be screwed. They have NO customer service, they just confuse you with half a dozen different numbers and then transfer you around until you go away. That is their concept on customer service.

Buyer beware from purchasing something from GE. The products and warranty is horrible!! We bought a brand new GE washer and dryer 6 months ago totaling $1,888.90. The washer is the GE® 5.0 cu. ft. Capacity Smart Front Load ENERGY STAR® Steam Washer with SmartDispense™ UltraFresh Vent System with OdorBlock™ and Sanitize + Allergen, which costed $944.45. In 6 months two parts of the washer are not working. Not only is it not working GE and it’s warranty is BS. We bought this washer because our old Whirlpool washer had broke after 14 years. The GE had features I liked, so I bought it, not knowing any better. (Yes, 14 years Whirlpool lasted. Unlike 6 months of GE). So it breaks, it stinks, but not that big of a deal because it is still under GE warranty. We schedule under the warranty to have the GE contracted local repairman come out (he was great). Have to wait a few days in that schedule for the repairman to come look at the washer, okay again understandable. The repairman comes out. We explain to him that the electronic buttons on the front of the washer to chose settings to wash your clothes is not working sometimes but works others. We also explain the biggest problem of all. The washer will not rise the soap out of the clothes or the water out. (The rise and spin won’t work). My load of clothes before scheduling the repairman, my mother had to drive an hour to come get and take my clothes to her house to get the soap out of them before they were ruined. So the repairman finds the problems and says we need a new damper value for the soap/rise issue and a new front control panel for the electrical problem on the different wash settings. I could live without changing the wash settings with the front control panel, which I shouldn’t have to on a brand new washer. However, I can’t use the washer at all if it leaves all the soap in the clothes. So we find out that the damper value, the one needed to get the soap and water out of the clothes is on back order for 2 months. My finance calls GE and talks to customer service. They say they have 10 days to get you the part or they will replace the washer. I wasn’t thrilled with having to wait 10 days, but that was the only option. 5 days later we get a part in the mail from them that’s not the correct part. My fiancé again calls GE and again waits on hold forever. They say they will order the correct part and the girl he first spoke to was new. And now they say it is not just 10 days to wait, now they say 10 business days. Which is completely unacceptable to not have a washer this long! The very knowledgeable repairman calls and we tell him what is going on. He tells us that he currently has 4 of the same washers in his small area that have the same damper value issue. To me, it sounds like GE sold faulty washers. We call GE. I asked if they could just replace my washer since they do not have the part to fix mine, and I desperately need a washer. They said I had to wait 10 business days for them to try to find the part, when is the last sentence during the conversation with the GE customer service rep, they say the part is on back order for 2 months. How are they magically going to find my part in 10 business days, that they just told me in the same conversation is on back order for 2 months??? Sounds like they are just trying to have me give up and go buy a new washer myself. I suggest taking the part from a new washer to fix mine. They say they can’t do that either. They have given me no realistic options. So I agree to the only option they gave me, which is waiting more! They told me after the 10 business days wait that I will be allowed to file a complaint to try to get a new washer. After I will have to wait for them to approve my complaint and get me a new washer. Then I will have to wait to receive the washer. It sounds like it is going to be at least a month, but probably longer without a washer for me. I can not drive because of a medical condition, so I can’t go to the laundromat. I bought a brand new washer that was expensive, so it would work! I do not want have to bother anyone with washing my clothes. It is Christmas time and no one has time (nor should they have to) to take me to the laundromat. Also, I only have so many clothes. I am going on over 2 weeks of wait since I have first tried to schedule the repairman to come. Now they are saying I have to wait even longer to see if they can come up with the broken washer part before I can then file a complaint and request a new washer. I have no clean socks! I guess I have to wear dirty clothes. Insane!! I am so upset with this whole situation. I am writing this because I would have never thought not to buy a GE product. I want to let everyone that I possibly can know about my situation, so they don’t end up in my situation. A clothes washer is essential. Do not buy GE!

I purchased a stove top and inwall oven from GE. Within five months three of the five eyes on the stovetop failed and it took over six weeks to get service. The oven failed at the six month mark and have been waiting for service. GE customer service are the worst people I've ever tried to deal with. Their products are inferior and are only exceeded bt their customer service

GE a few months ago came to fix my refrigerator, now it is presenting the same issue. I set up an appointment to fix a refrigerator that was leaking water, nobody called or came to fix it, and the same happened on the 2nd appointment. GE does NOT care about customers. I do not recommend them.

The longest manufacturing company ever existed and manage to deliver proper appliances to the people.

I was reading and a few reviews have very similar stories to me .my transmission messed up only few month after purchasing my washer .I waited a month and two weeks to receive what looks to be a washer someone played kickball with this is such a major inconvenience to my daily life I just want my money back this is to much bs. And you get switched from one person to another and never get answers .

Bought 18500 btu ac board went out in less than 3 mth been trying to get warrant on it an all that can be done is have a tec come look at it I'm not a dumb ass on repair work.iv been repairing Appliances for years as my job at a company I am employed by