JOSEPH S.
GE Appliances – Repeated Failures, No Support, Still Brokenased three GE appliances between…
I previously left a 1-star review after experiencing repeated failures with three GE appliances I purchased between 2022 and 2023 — a wall oven, Advantium microwave, and dishwasher — and receiving little meaningful support from GE’s customer service. At the time, two of the appliances were nonfunctional despite multiple part replacements I completed myself, and GE had only offered discounted parts as a resolution. However, after posting my review, I was contacted by Nancy, a Senior Social Care Advocate with GE, who offered to have a local independent repair company service both appliances at no cost. I truly appreciate her stepping in and taking my concerns seriously when previous efforts went nowhere. Her professionalism and responsiveness made a huge difference, and I want to acknowledge that. While I’m still disappointed it took public pressure to get to this point, I’m grateful for the resolution and for Nancy’s help. If GE supported customers like this from the beginning, they’d have far more loyal buyers.