GEReviews of ge.com

If I could give this company a zero I would they should make a 0 to 5 not one through five. They do not deserve the one. I’ve had a washer and dryer for two years. I’ve had three people come out and look at it and they tell me nothing is wrong. I have the identical piece in Oklahoma and it works fine. The one I have now we have to readjust the contents on every wash very single time we use the machine it is such a piece of junk. On the wash cycle I walks about three feet. We can only do laundry while we’re home as we’re afraid it would rip the plumbing off the wall, I’m about ready to take it to the dump. I would absolutely recommend to run very far away from this line.

I recently bought a GE microwave, model JVM7195SKSS. After it was installed I noticed it appears to go into the cabinet above the stove at an up angle, like it is tiled up. When sitting and facing the microwave, one can see the bottom of the microwave. Also, the door panel that is in between the exterior and interior glass came with a ding in it. My kitchen faces west so when the sun hits the microwave the ding is very noticeable. To boot there’s a halo around it. I contacted the business where I bought it and they said they will order a door replacement. I emailed a photo but haven’t heard back acknowledging my email has been seen and the door was ordered. Sent another email requesting an update. Not happy at all with this purchase.

Bought GE Electric Cloths Dryer recently. Take 3-4 hours to dry a load of cloths with 3 lint filter cleanings. Will never purchases another GE product. Buyer Beware!

After 6 years the Magnetron in this Monogram product has gone bad (part no. WB27X10682). I just paid a GE Monogram technician $140 to tell me that the part IS NO LONGER AVAILABLE. I have been told by Noreen at GE Customer Relations that I have no choice but to buy a new microwave oven Model No. ZEB1227SLSS for $765, $300 for the Trim Kit Part No. ZX2127SLSS, $99 for delivery and $140 for another service call to have it installed. That's a total of $1304 plus sales tax. The fact that a GE Monogram part, for an appliance that was first made available in 2015, is no longer available, is unbelievable. That GE sells a product with what can only be described as Built-In Obsolescence is beyond disappointing. All of my appliances are GE Monogram, Double Oven, Built-in Refrigerator, Built-in Freezer, 2 Dishwashers, 48" Range, 48" Hood, Washer and Dryer. To be honest, I find myself stuck in a holding pattern; as much as I love my GE Monogram products, I am extremely reluctant to invest my money and faith in a product for which replacement parts could very well be discontinued in a few years.

Two years ago we bought this ge laundry center unit. Upon delivery the dryer drum making an awful scraping sound, ge repairman came out and looked at it and determined that we needed a new drum. Drum ordered. New drum works fine. Now for the recent issue. The motherboard, fuse, thermofuse keep going out. We have gad our own repair man come and replace them all about 6 times. An they keep going out. I called ge and they accused my repairman of not knowing what he was doing. And yhe stupid lady I spoke with at ge said all she could do was to send me a module to diagnose the problem. What good does that do? What i'd like to have is for ge to refund my money do I can buy a different brand, but thats not gonna happen. I guess I'm stuck with this crappy piece of crap that doesn't even work. Now I have to go to a laundromat to wash clothes, which takes up a lot of time. Thank you ge for making such an excellent product!

Customer service is non existent they act like you are bothering them when you ask something they do not order you the right parts bc they are not paying attention. People working from home in some cases have gotten extremely lazy and they have alot of background noise when they are supposed to be working and paying attention and doing the job and work they are being paid for. The pandemic has made people in some jobs become extremely lazy bc no one is watching it is sad some people should be baby sat at work. I have never seen a company worse than GE's customer service its horrid! Do something about it ! It is an absolute shitshow! I had called on the 7th and 14th 2 different times 2 different employees same crappy no effort customer service! To think you pay these people? You don't even re train them when this many people alone on this site are complaining the customers buy the products we have a voice and we can all give our business to another appliance company!

They delivered me a brand new dryer that was broke on arrivals. They switched it out with another "brand new" dryer and 3 months later it is 100% broken. You can hear the outside mechanism moving but the inside part doesn't move. I called to set up service because I needed an early morning appointment because I work nights and after a 45 minute wait I gave up and scheduled online. I chose and early time and they still called and left a message with a service time of 3pm to 5pm. I have now been on hold for 42 minute's trying to make sure the technicians are not running behind because I will need to reschedule if they are running behind. They try and force you to use a calll back feature which I don't trust when it takes them this long to answer the phone. I am so disappointed in not only the poor quality of this GE dryer but also in the poor customer service they provide. GE use to be a really good product. It was my go to product. Unless you want to be frustrated all the time I highly recommend you purchase a different brand.

Our house came with a GE Monogram dishwasher. It failed and caused $60K damage. Somehow we decided to replace it with a newer unit so that our appliances matched. That unit took 9 months to arrive. 3 months ago it broke down. The GE technician ordered parts, came back and the parts did not fix the issue so they ordered a new unit to replace it. The new unit arrived to be installed but the installers noticed it was already damaged, so they ordered another unit to be installed. That just arrived today to be installed and it also was damaged. Three months, waiting for a company to resolve this issue but they seem to have no quality control and cannot seem to deliver a unit that is free of damage. I no longer have any respect for GE and what it used to stand for, this company is a joke. Update: The third unit with "white glove" inspection is also damaged. I am at my wits' end now.