GEReviews of ge.com

We purchased a GE Profile oven range and we have been having problems since, now that the 1 year warranty is finished they don't want to fix the problem. We had the oven for a year and 4 months. Don't buy GE appliances

I purchased my washer and dryer a month ago. The dryer is not drying the clothing completely. The washer is not washing. The second week after delivery the service tech replaced the board. The unit worked for a week and then stopped working again. Another service tech came by, and he had to order many parts. I called GE customer service and they said I do not qualify for a replacement unit. This is a garbage unit and poor customer service

Defective part with known issues caused my dishwasher to flood my lower level (within 3 years of purchase). I couldn't locate model # because GE used water-soluble inks on a dishwasher door that runs using water. Finally discerned the model number, called to order the part, was given a confirmation number and told it would arrive in 3-5 days. A week later I called and was told the order was canceled and I WASN'T NOTIFIED. Now I'm trying to reorder the part, was told they cannot discount the part OR send it expedited free of charge even though it was their error (and the part is $7!) Now I have a dishwasher in the middle of my kitchen for yet another week. Customer service people were okay, but they have ZERO leverage to actually try to make right any wrongs caused by faulty craftsmanship or untested/undertested parts. They can't send parts, they can't offer discounts, they can't waive shipping, and apparently can't speak to managers or people who care enough to try to keep customers. Oh--did I mention the crap I got from the person I emailed trying to get information on discerning the model number since it was washed off? The 'talk to the hand' palm was almost visible in front of my face, I could feel the reverberations of the cold 'go the f* away, you mean nothing' shrug. One or two hiccups, okay, I can move past that. But every single interaction was mediocre at best, and usually awful.

So out of 134 reviews on Trustpilot, GE has a 1-STAR rating. Out of 1044 reviews with the BBB they still have a 1-STAR rating. If I could give them a minus review, I would. I purchased a GE fridge 18 months ago. They delivered a damaged fridge 4 TIMES before I actually got a fridge that was acceptable, oh and NO that was not a misprint. My new fridge broke down 2 weeks ago, I had two appliance repair people look who BOTH said it was the compressor which has a longer warranty with GE than the normal year warranty. I called GE they could not get anyone out for 10 days!!!! I asked them to please bring the compressor with them as we knew that was the part needed and I didn’t want to be left without a fridge for more time. For some peculiar, unhelpful reason they said it was not possible to order the part until they were sure that is what was needed. You are GE FOR GOODNESS SAKE, it is not like they had to order from a third-party company. It has now been over two weeks without a fridge, I called today to confirm the appointment (as they are so disorganized, I wanted to make sure) and the wait time is 30 minutes. Their annoying automatic answer system did not understand my answers and eventually just cut me off. Not only is their product not fit for purpose, GE’s customer service is atrocious. This is an Airbnb and I cannot rent the property until I get a working fridge. If I had known they were going to be so dreadful I would have purchased a new fridge and kept my bookings, it would have been MUCH cheaper. GE clearly does not care and has total disrespect for its customers.

I am very disappointed in my GE Cafe 30in. induction stove! I purchase it in May 2022, and the cooktop has stopped working completely! I called for service and the tech came out rather quickly to diagnose the problem - a control panel and an element. $611.59 and $106.80 for parts! How can a stove go so bad after one year and six months? After waiting for two missed appointments ( and the service provider did not even call me) I learned today that the part is on back order and won't be available until Feb 12th. How can such a large company not have parts available for their recent product lines? I will be without a stove for two months and out $1200 after paying for labor and the service call. I wish I had never purchased this unreliable product.

I contacted Assurant on 10/28/2023 as the refrigerator was making a very loud grinding sound. The GE Service Technician identified a problem with the refrigerator gasket which was causing moist, ambient air to circulate throughout the unit and freeze. This ice was causing the loud sound. He ordered a replacement gasket which he subsequently installed mid-November. The loud, grinding sound worsened and the GE Service Technician returned on 12/18/23. He indicated the new gasket pulled away from the door frame causing the same issue as reported on 10/28, so he re-affixed the gasket. The next day, 12/19/2023, the refrigerator stopped working altogether. Both the freezer and refrigerator were warm and all the frozen food thawed. I contacted Assurant to have the technician return as soon as possible, as he serviced the refrigerator less than 24 hours prior. However, I was notified that, due to a booked schedule, the technician wouldn’t be able to return until 12/26/2023, the day after Christmas. I explained to the representative that since we are a family of 9, and that we had a refrigerator full of holiday food, that a 12/26 return date was unacceptable. I asked to speak with a manager or supervisor. She indicated that Assurant does not have the power to expedite service as they use the GE Appliance Repair calendar. She recommended that the appointment be made for 12/26 and that I contact GE directly to see if they could expedite. I also asked about the food that was going to spoil in my freezer as it would not last unfrozen for a week until the holiday. She indicated I would have to wait until the technician arrives to make a spoiled food claim. I then contacted GE directly on 12/19/2023 and they were unable to change the appointment to an earlier date despite my unique predicament. The technician returned on 12/26/2023, removed the ice tray and access panel behind, and showed us that ice had formed on the fan which caused the loud noises and subsequent stoppage. This circulator / condenser fan was responsible for circulating the cold air throughout the refrigerator and, since it stopped working, so did the fridge. He said we would need to thaw the fridge for a minimum of 24 hours in order for the ice to melt and the fan to resume working. We turned off the power to the refrigerator and left the doors open as he indicated. On 12/27/2023, we restarted the refrigerator in the afternoon (greater than 24 hours of thawing.) I checked the unit after approximately 3 hours of run-time but both the refrigerator and freezer were warm. I also did not hear the fan circulating. So, I again contacted Assurant and explained the entire predicament again. Despite the continued issue and not having a working refrigerator for 9 days at that point, the next available appointment would be on 12/29/2023 from 12pm - 5pm. I accepted this appointment, turned off the refrigerator again, and left the doors open. The representative also confirmed a $300 food spoilage award was approved and to be mailed out to me, despite my loss being well over $1,000. At approximately 5:45pm on Friday, 12/29, I contacted Assurant to see where the technician was as he did not show within the allotted time frame. After some time to research, the representative apologized that I was not informed, but the appointment had to be rescheduled for Wednesday, 1/3/24. I explained how this was unacceptable given my history and current circumstance but there was nothing that could be done. I then contacted GE Appliance Repair who indicated that I should call them back on Tuesday, 1/2/24 and speak with Consumer Relations who may be able to assist. They were gone for the long holiday weekend and wouldn’t be available again until 1/2/24. I am extremely disappointed with both my refrigerator and the level of service I have received. The unit cost over $10,000 and has been in my home for less than 2 years, servicing my family of 9. We did not have a refrigerator or freezer through the holidays and received no priority treatment from customer service or appliance repair. As of the date of this letter, we have not had an operable refrigerator for 11 days with the repair technician due to arrive on day 15 if not to be rescheduled again. I also assume that a part will need to be ordered to make the necessary repair which will cause further delays.

I am updating my previous "experience" (below) referencing the non-functional steam clean option on my new GE oven and the 3 resulting useless repair appointments. What I find discouraging is that except for 1 note here that I read after my posting, there were no praises for GE repair services. WHY is this acceptable to GE? Do they care at all...or perhaps they prefer to look the other way? All I know is that some action on the part of GE is not only appropriate, but essential on their part to enable them to keep their "good" name! Contacting the BBB is essentially useless (they give outstanding ratings to any company as long as there have been no complaints filed, if I understand their rating system correctly). What good is that?!? The appliance service company that GE sent to my home (and had done nothing to remediate the problem after 3 scheduled appointments) is obviously not competent or they just don't want to bother to do the work. This makes me incredibly angry. Gee...maybe they will get an outstanding BBB rating too? Is there any hope for us "little guys" or do we have to continue to accept mediocre (if any) repair service and appliances of questionable quality from GE? C'mon, ladies and gentlemen. Isn't it time for you to "step up to the plate" and provide reliable service; especially for "in-warranty" purchases? Management, Board of Directors, Service Managers...where ARE you!?

I bought the GE microwave with "AIR FRYER" 3 weeks ago for $709.00. The air fryer does not work. It's more of a convection oven. I've had repair men come to my home twice now and I've compared the GE air fryer with my counter top Instant Pot and there is absolutely no comparison!!!! The GE air fryer just doesn't do what it is described to do. I've called and called and it seems that everyone is on script and not willing to help me at all. My two issues are (1) The extra money spent for this feature and (2) We really wanted the air fryer feature to work. This appliance is a complete scam and consumers need to be aware!!!