GEReviews of ge.com

I've been trying to fix my gas dryer since October they keep trying to fix everything and it doesn't work.. I'm over it and will never again get a ge appliance. Hopefully after the 5th call! They will give me a new unit.

I do not usually write negative reviews because I prefer to approach life with a positive outlook. However, as an interior designer, I feel it's important to warn others that GE Appliances' Cafe line is aesthetically pleasing but highly unreliable. Despite their one-year warranty covering service and parts, the frequency at which their appliances break down is unacceptable. One of my clients has been experiencing issues with their Cafe French Door Freezer for the past six months, despite it being less than a year old. The freezer has defrosted multiple times, which has caused the ice maker and water dispenser to stop working. Every time a GE technician would come to diagnose the problem, they would order parts and return two weeks later to fix it. And then, within a month, the freezer would break down again. According to GE's policy, if an appliance has been fully serviced/repaired four times, it will be deemed non-repairable and replaced with a new unit. A full-service repair is when a technician conducts a diagnostic check and then repairs the appliance. However, in this case, GE has sent technicians to my client's home several times too many for those diagnostic checks and completed at least four required full-service calls, including replacing crucial parts like freezer freon. To provide some context, the freezer unit is less than a year old and has broken down for the fifth time after its fourth completed service repair by a GE technician just two weeks ago. When I scheduled the fourth repair for the end of November, the customer service representative extended our warranty for another nine months. She explained that given the rate of breakdowns, the freezer was likely to break again soon, so she wanted to ensure that we had no problems getting a full replacement when that happened. Unfortunately, now that the freezer has broken down for the fifth time in less than a year, GE has denied a replacement after dozens of calls and several hours on the phone with their service department and customer relations. This is unacceptable. GE Appliances must be held accountable for their lack of product reliability and customer service. If you are considering purchasing from GE, save yourself time and money. The Cafe appliance line may look good, but it's not worth it!

My GE top freezer refrigerator is not cooling properly. I have tried to schedule an appointment online, because reaching someone is apparently not an option. I get this message on the website. "Uh-oh. Our site is experiencing temporary issues. We cannot process your request at this point. Please call 1-800-GE-CARES (432-2737) and we can help" I was told wait time would be 30 minutes. So while I was on hold I tried to use the chat feature of the website. It told me wait time was estimated at 11 minutes. After 15 minutes I got down to being told I was number 3 in line. Then it demanded I type some sort of response, or it would close the chat box--all the while not allowing me to type in the response box. And as promised, it ended my chat attempt. I tried again; again I was told wait was 11 minutes; it wasn't. It was 17 minutes. Using chat I was able to receive a commitment that I would hear from their contracted servicer within 24 hours to set an actual appointment. Call wait time was estimated at 30 minutes when I requested to speak to a rep. I'm now at 1 hour and 10 minutes in without speaking to a rep. I'm gonna give up reaching a live human voice. I'm sure that the one person taking calls is feeling overwhelmed by now. Update: The service tech showed up when scheduled. Stated the problem was probably in the circuit board. He removed it, looked it over, and popped it back in. And the refrigerator immediately began to work properly. After explaining that sometimes the boards need a reboot like my personal computer, he gave me his cell phone number and said to call him directly if it did it again. It's been over a week and things are still good. I wonder if I could have fixed it myself by simply unplugging the fridge for a minute or 2 and then plugging it back in. Next time I'll try that first.

I bought a stainless steel built-in GE dishwasher a few months ago and it is the biggest waste of money. The info says it has a Pirannha system which keeps the dishes clean. Whatever the system, this dishwasher has NEVER completely cleaned my dishes or cutlery. It uses lots of very hot water, AND I use the top of the line detergent and booster. As it is built in, it's too much trouble to take it back. Do not waste your money on this so-called superior dishwasher. I do scrape my dishes before putting them in the appliance, but I am NOT going to prewash them, that is why I have a dishwasher. There was NOTHING wrong with my 20 year old dishwasher, I was renovating and bought a new one. I am totally frustrated with it. BTW I have a water softener too.

Just bought a new GE microwave and a new GE oven. The problem is the clock on the oven is white and the oven light is blue. GE says it’s just the way it is and get use to it. The oven is made in Kentucky and and microwave is made in Malaysia. Are GE employees Color blind? It looks ridiculous and the GE Way is just accept it. Or buy something else?

We have dangerous amounts of carbon monoxide coming from our GE gas stove and GE refuses to fix and covers it up. They have been very arrogant and cursed at us. It was a brand new stove. We are seeking to sue them!

Bought a fridge raider General Electric which they claim now is a different company they don’t care about customer service still making payments on it was not working from day one they played nothing but games and ran out the warranty now the only thing they can offer me is a fridge raider at a discount rate why would I buy another one of their products I’m still making payments on the other fridge raider which is only a year and three months old real garbage company real garbage quality stay away from GE buyer beware heair

Never buy from GE. A day prior to delivery I received a call from a woman who spoke poor English and tried to speak to me while on speaker and sounded like she was out at Walmart. I could really make out what she was saying but the delivery time was between noon and 4pm. On the delivery day, I took the whole day off from work and they show up at 6pm with a broken appliance. I was told that they would call 30 minutes before arrival but did not receive a call. I do not know what the next step is because nobody speaks English. I took a day off of work and still do not have an appliance.