GEReviews of ge.com

No call / No show for tech, No notification for rescheduled date and time of visit, No apology / No accountability = Poor Customer Service (They don't care about you, so why should you care to do business with them).

I purchased the GE Washer/Dryer All-in-One unit in December 2024, and just a few months later, the dryer stopped working. It has now been over two months with the issue still unresolved. Despite several calls and emails, GE customer service has been completely unhelpful. They’ve sent a technician three times, and even replaced a part – yet the machine still doesn’t work. Now, they’ve stopped responding to my emails and phone calls altogether. This has been an incredibly frustrating and disappointing experience. Terrible customer service and absolutely no accountability. I expected better from a brand like GE. I will never buy any GE product again, and I strongly advise others to stay away as well.

I also have been waiting 3 months for a warranty repair on a dryer that is less than 6 months old. Completely unacceptable, they do not return your calls or care about their customers once you've made a purchase.

I bought brand new appliance from Ge. It came to me defective and they refused to replace it

Do not recommend GE. Horrible GE front load washer. Horrible warranty customer service. Been without a reliable washer for over 6 months and purchased machine brand new less than a year ago. We have 2 children under 2 and GE as a company does not care to help us. We gave them thousands of dollars for a “reliable” washer and dryer. They have given us stress and headaches but, the one time issued $75 gift card is supposed to make this all better. The supervisor won’t even speak to us. HORRIBLE.

I have all receipts, records and (25) parts still stored at my house pertaining to GE washing machine that fell apart after (4) months of very little use. Model# GTW325ASW . I followed all steps as requested by customer service & relations, to no avail any reasonable solution was offered, only a team of people offering excuses. My case manager was simply incompetent and promised a replacement machine by email failed to deliver and more excuses again. I’ve never seen supervisors and case manager simply unable to resolve a simple replacement issue. GE team never called me (1) time, I did all communication 1st on my own and can prove it with (8) pages of notes/pictures. Truth is GE service team fails all basic reasonable customer service. I purchased machine at Lowe’s, they are #1 for customer service, simply the Best! GE washing machine I purchased was not a lemon, it was a stinky lemon that bounced hitting the metal (4) walls of machine. Service and customer relations is the Worst.. Now I take my complaint to consumer relations and news media etc. Thanks to myself I keep accurate records.. I won’t post the case#… ? Am I reasonable to ask for reasonable product service? Dean in Tennessee 931 349-6011

The profile washing machine I have has the worst dispensers I have ever used. Completely worthless. If I could go back and buy a different washing machine I would. I suggest avoiding their products as much as possible. There is no quality there.

Note to potential purchasers in the greater San Diego area: DO NOT buy a GE appliance from GE directly until you investigate who actually delivers and installs them. GE uses A1 Delivery in Vista, a company that has terrible Yelp (1.5);and Google (2.3) reviews. This is for both delivery and installation. I know this from personal experience today (2/21/25). My Yelp review is below. Before you buy from GE, ask them who handles their delivery and installation. If it is A1, buy your appliances elsewhere. “Awful experience just now. Absolutely awful. Bought a refrigerator online through GE and this company was supposed to deliver it. They did not call beforehand with an ETA as requested, and on arrival took one look at my under-construction driveway for a new home and said “We don’t walk across dirt.” (Part of the driveway is paved, but about 15- 20 yards is hard-packed dirt before entering a fully built concrete floored garage.) My general contractor was here and he offered to carry it across the dirt part. They refused. To me it seemed obvious that they wanted to end this Friday early. Reading the other reviews just now makes me glad they didn’t do this because they appear to be just as bad on installing GE appliances as delivering them.”