GEReviews of ge.com

So disappointed of the experience using GE washing machine, the few months brand new machine has problem, the technician came to fix it and reported to the office and the GE just gave me and answer is "I misused and closed my case, they can't fix the machine and the GE washing machine has so big quality issus that they don't admit it and gave the that answer, just don't want to take the responsibility. Make me so uncomfortable to use this Brand anymore. It is a very bad quality brand "GE"

We bought a GE washer and dryer when we moved into our new home on May 24th 2024. In April 2025 we contacted GE warranty service because our dryer would suddenly stop heating up. A local service company came out and checked everything and said they couldn't find a problem. It seemed to work ok for a few more weeks and then around May 12, 2025, the dryer just stopped in a permanent pause mode and would do nothing. I went through all of the trouble shooting thins they suggested and they said the would send out someone to repair it. They came out and said they were ordering two parts. One was the control panel and I think a computer board. They said it would take a week to 10 working days for the part to arrive and they would come out and repair it. Two weeks later I called and they said one part came in and they were waiting to the control panel that should arrive shortly. Today May 27, 2025 I called and was told the part was on backorder until June 24th, then it needs to be shipped to repair service. I'm sure that will not arrive until the end of June or the 1st of July. This is absolutely unacceptable. Horrible customer service.

I bought a new GE clothes dryer with a 12 month warranty and the heating quit after only 17 months. It cost $700 plus tax to buy and will cost (as per estimate) $349 plus tax to fix it. C'mon GE, you can do better than that. If you can't make a dependable product, get out of the business. It is just not right to have to pay half the purchase price to fix a product after 17 months. Caveat Emptor......Buyer beware!

They offer a wide range of home appliances, but the quality can sometimes vary. The customer service is normal.

My one year old GE industrial washing machine took a crap last week. I called and scheduled a warranty repair a few days ago. Repair was scheduled for today between noon and 5 pm. I took the day off and patiently waited for the repair man. No show. I called him. No answer. I called GE back and was told I should have contacted the repair guy in advance and not taken the day off of work to wait for my scheduled appointment... Now the repair guy isn't coming at all, but he's supposedly ordering parts and may or may not be here next Friday. Update 5/23/25 The repair guy didn't show up or call last Friday either. It is now the Friday after that and still no repair on my washing machine. June 3, 2025 Still not repaired.

Bought washer dryer set 1.5 years old washer died in will never buy ge anything again

Broke within 4 months and poor customer service My husband and I recently bought a brand new GE washer and dryer from Leon’s. (Separate review for Dryer) Honestly I loved the washer at first, it worked well and had all the settings I wanted. Unfortunately within 4 months of owning it, it was already leaking water and causing water damage in our basement. We tried contacting GE costumer service since we were within the 1 year manufacturer warranty. We heard nothing for a week, upon the second week we started trying to call, got no answers and didn’t have our voicemails returned. It took 3 weeks to finally get a hold of someone and were contacted by a separate company that they outsource to, (Approved Appliance). He was confident he knew our problem without looking at the machine and went ahead and ordered the part that he said would take 2-3 days to come in. We thought this was a good thing. Than he proceeded to not contact us for an entire week. When we called back, he told us “he didn’t have time for small problems” and told us to call back later. We then contacted GE directly and told them we were upset that we were being ignored and dismissed and not given help to fix our washer. We had a lovely lady that was very helpful (the only good part of GE we have experienced) and we told her that considering our horrible experience with the dryer (see other review) and our horrible experience we are currently having with the washer that we want to return the washer and to go with a different company. She was very helpful in issuing us a store credit with Leon’s and we were able to buy a new washing machine with a different company. We were called by the Approved Appliance employee the following day trying to replace the part now (we’re assuming he got in trouble for being an a**hole to us previously) and we told him to F off Even though we appreciate the GE costumer service lady for her help, we have now for separate reasons returned both our washer and dryer and will never be purchasing an GE products ever again.

I previously left a 1-star review after experiencing repeated failures with three GE appliances I purchased between 2022 and 2023 — a wall oven, Advantium microwave, and dishwasher — and receiving little meaningful support from GE’s customer service. At the time, two of the appliances were nonfunctional despite multiple part replacements I completed myself, and GE had only offered discounted parts as a resolution. However, after posting my review, I was contacted by Nancy, a Senior Social Care Advocate with GE, who offered to have a local independent repair company service both appliances at no cost. I truly appreciate her stepping in and taking my concerns seriously when previous efforts went nowhere. Her professionalism and responsiveness made a huge difference, and I want to acknowledge that. While I’m still disappointed it took public pressure to get to this point, I’m grateful for the resolution and for Nancy’s help. If GE supported customers like this from the beginning, they’d have far more loyal buyers.