GatsbyshoesReviews of gatsbyshoes.co

Customer service is right on top of it! Timely. No delay on any of my requests. Thank you!

Thank you for the opportunity to be heard. I bought  these shoes because I thought they would be a great way to have a dress shoe that feels good and last a long time. I do not wear dress shoes often so I'm not used to the hard sole that come with them. I wore my Gasby Oxfords 8-10 times over a 9 month period. On the last use I noticed the sole was separating from the shoe. I contact customer service and they said I was outside the window of replacement, which was 6 months. I provided pictures of the bottom of the soles and the tops to show their obvious minimal use, but no adjustment was offered. Even 50% off my next pair would have something. I can not recommend Gatsby shoes to a friend and I will never buy another pair again.

I bought 3 pairs of shoes for my 3 sons. They all found the to be comfortable. They only wear them for interviews or funerals. So not often at all! My son brought the shoes f a week long conference and the top of shoe lifted off completely from the sole!!!! He probably wore the shoes a total of 20 times. I reached out to customer service 2x and they said my order was outside of the 6 Month window for returns. I felt this was the worst customer service response ever. I have shoes in my closet for 10 years that have not fallen apart like this!!! DO NOT BUY THESE SHOES!!!!’

I bought 2 pair of Gatsby shoes. Both looked great, and I wear them ... some. Recently, I had one shoe blowout like Zion's Nikes. I reached out to Gatsby support and was told for sole failures over 6 months => no warranty. I had included a picture of the shoe tread show that they weren't that worn. Apparently, just policy. So, my policy, don't ever buy Gatsby shoes again.

The first order was the wrong size. I ordered a size 12 and received a size 6 B. The refund process doesn't allow me to submit for a refund unless I agree to an exchange. So I reordered. But I had to pay for return shipping. When the second order arrived, it also was the wrong size. I cannot submit for a refund unless I exchange. I am done with this company. I am pretty sure it's a scam.

Your shoes are not true to size and customer service and shipping times are horrendous. After months of trying to get the right size without success, the company wants me to pay to ship them back and charge me 10% because they couldn’t get it right. The worst experience I have ever had with an online company; I would run from them!

Never received my shoes that I had ordered almost a month before Christmas. Extremely disappointed and frustrating that they use a company from China to ship/deliver packages that couldn’t seem to find a simple home address despite having pictures of my house from Google Maps. I had to initiate the process of finding out the cause of delay since nobody from or the parcel partner had made any attempts to notify me of the problem. The one upside to this is I didn’t get scammed and Gatsby got my $$$ back to me. Won’t be ordering again.

I tried to order a pair for Christmas. I placed order on Dec. 15 Customer service is horrible. This company is a joke shipping is ridiculous. They will ship your shoes when they feel like it in a month time. They shipped my shoes January 9 three days after I filed dispute with card company. Then refuses to refund my money even after I sent cheap stuff shoes back. Scam Shoe Company