GatsbyshoesReviews of gatsbyshoes.co

GTSBY427356 Is the order number and they sent me several emails that were just fake??? They still haven’t shipped order or even half of the order?? They also have no contact details except digital and if u read site reviews they are the same ppl 2-4x w a generic name…so useless n so misleading.

I ordered two pairs of the Oxford Lisse No-Stripe All-Day Comfort Dress Shoes-one black and one brown. I was first surprised they were being shipped directly from China, but the website uses a USA address. When I received them and tried them on, I found the ankle lack support; It's just a piece of leather. Not for right for an orthopedic shoe. I went to return them and that's when I discovered their fine print on returns... there is restocking fee PLUS you have to pay for postage. I submitted a support ticket and they took four days to respond and confirmed I must absorb all the expenses. Never again will I use Gatsby. Furthermore, in the response below, Gatsby indicates I never responded but that also is untrue.

Angeline was so great and very helpful! I was very concerned I made a big mistake and she fixed it quickly and was very respectful through email!

Angeline was great she took care of my account in order to receive my shoes

Do Not Buy. Shoes do not fit. The back of shoes buckles when trying to put on. I tried to do a return and it costs $40 to return that you have to pay for before you can do return. There is also a claim that return totals may decrease once they receive the shoes. Do Not Buy. They got me.

I've never placed an order with this company before. I had signed up for the $9.99 shipping return figuring I'd have to return probably one of the five items I returned. When I placed the original order, I could not tell if the $ 9.99 shipping had been entered or not so I immediately sent an email to the company with no response. I then sent at least five more emails to the company with no response. Other than if you continue to send additional emails essentially it will take them longer to return a message when the package finally arrived the shoes did not seem of great quality and they did not fit well with my orthotics, which is understandable and the shirts were definitely undersized for an extra large because of all of my clothes that I wear always extra large. These ones were entirely small. I then sent an email to the company that when I was attempting to return the shipping items it would not let me return them. The Page kept freezing. I got no response sent at least two more emails until they finally sent me an email telling me to go through the same process that I already told them was not working so again I sent them another email and was finally able to return the products as required. However, I also sent them the email that said I had signed up for the $9.99 return shipping which they said I did not. So they charge me a 10% fee to return 300+ dollars worth of merchandise none of which I could wear. They had terrible response times did not respond to emails and I essentially spent over $30 to get items that I could not wear. I would absolutely never do business with this company. I would not recommend this company to anybody their customer service is absolutely terrible and how can you tell me? I didn't send an email when I have copies of all the emails that I sent to you that they were delivered no thanks run from this company. I typically never do any kind of reviews on companies, but this one was so exceptionally poor I figured everybody else needs to know.

I had received notification that the item was on back order. I was wondering if that was still the status, he answered my question with an estimate when they would arrive at the store.

Fly by night outfit!! No customer support. Stay away—far away.