Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes reviews

1,396 approved reviews, newest moderated first

Stanley G.
Nov 8, 2023
Gatsby Shoes cheats customers
I used UPS to return shoes in August and provided all the required information. I have not received my refund. And although I have sent numerous, almost weekly, followup emails, every answer indicates they are waiting for confirmation from the warehouse to indicate it was received. The UPS tracking # shows it was received.
Response from GatsbyshoesMay 14, 2024
Hi Stanley, I would like to express my sincere apologies for learning that you still haven’t received your refund. This is not the experience that we were aiming for. I have reviewed the information that you have provided and discovered that the tracking number you gave us still can’t be found in our return log. Additionally, it appears that there is some discrepancy in the information provided. Initially, you gave us a USPS tracking number. Upon verifying the information again, a UPS tracking information was given to us with a whole new tracking number. I would recommend you to please contact the courier and file a claim as they have the ability to conduct an investigation of this missing package. Once again, we apologize for the inconvenience that you have experienced. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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Allen D.
Nov 8, 2023
Garbage Product, Awful Customer Service...RUN!!!!
Cheap shoes, thin "Leather" Super mis-represented! Don't believe their return policy or their customer service. Returned 2 days after receiving, shoes arrived in shrink wrap, very cheap. Returned per their 30 day policy, used UPS I have proof of delivery and still have not received refund, but I do keep getting emails from Eva saying once their warehouse received them we will get refund. The only logical explanation at this point is their warehouse is over run with every person returning this garbage product. I'm not going to hold my breath on the refund but still now its the principal. I guess the old adage applies here, if it seems to good to be true, it probably is.
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vanessa
Nov 7, 2023
Avoid this company like the plague They…
Avoid this company like the plague They advertise that a UK 9 is a US 10 but the shoes came and 2 sizes to big so had to return at a cost of £18 through no fault of our own and this was actually cheaper than some other couriers. The company do not give a damn when you tell them you are unhappy so we lost out £24 and have no shoes to show for it. Will never order or recommend this company. Awful
Response from GatsbyshoesMay 14, 2024
Hi Vanessa, I am deeply sorry to hear about your disappointing experience with the shoes you purchased from Gatsby. This is not the experience we are aiming for. Upon checking the order information, I was able to confirm that the refund was processed on November 6th. We would like to express our sincere apologies for the delay as we have a standard process including the inspection of the returned items to make sure it’s in good condition. Regarding our refund policy, this is accessible in every footer of our website and we encourage our customers to always review the policy in terms of refund or exchange, not just in our store but whenever you shop online. Once again, we apologize for the inconvenience that you have experienced. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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Albert B.
Nov 6, 2023
No Contact
I ordered shoes from this company a few weeks ago and I have not gotten my shoes yet. Not even a tracking number. Can’t seem a even get a message through to the company.
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Scott F.
Nov 6, 2023
Poor customer response
Poor customer response. I've never received the product I paid for.
Response from GatsbyshoesMay 14, 2024
Hi Scott, Thank you for bringing your concerns to our attention regarding your recent purchase. I am truly sorry to hear about the issues you have experienced with both the product and our customer service. After further review, I discovered that the order was successfully delivered to your address. We would like to apologize for the delay on the shipment as we no longer have control once the package is handed to the logistics company and unforeseen circumstances occur and we appreciate your patience and understanding as we work on sorting this matter. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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customer
Nov 4, 2023
This company is a scam and I wouldn’t…
This company is a scam and I wouldn’t recommend doing business with them. Similar to another rating this company, I purchased shoes for my husband over a month ago. Haven’t received and the tracer shows the shoes have been in a New York shipping area since October 13. Gatsby through emails said they are having logistical problems. The state they do not refund money. Wouldn't do business again with them and throw caution to anyone who may. Typical Gatsby Shoes customer representative email response: "Thanks for reaching out, In regards to your inquiry, Our Shipping times are between 7-15 business with a maximum delivery of 30 business days, however this may extend during peak season, You can view our shipping information via our website , as for your order, unfortunately as of the moment, we cannot give you the estimated time of delivery as we do not have any control with the package once it is shipped or in transit, however you can continuously check the tracking information we sent you for your order's update as it is updated from time to time. For other questions or concerns, please don't hesitate to contact us!”
Response from GatsbyshoesMay 14, 2024
Hi Carole, We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase of our orthopedic shoes. After carefully reviewing your order information, our records show the order has been delivered and we apologize for the delay as we have encountered huge increases in order during that season. We appreciate your patience and understanding all throughout the process. Additionally, regarding your refund concern, we never fail to inform you that you can return your purchase for refund once you receive it. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your concerns. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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William R.
Nov 3, 2023
ordering process is flawed
ordering process is flawed quality is absolutely horrible return policy is a JOKE now I have $145 dollars worth of JUNK
Response from GatsbyshoesMay 14, 2024
Hi William, We sincerely apologize for the inconvenience and dissatisfaction you've experienced regarding the product and return policy. This is not the experience we aim to provide our customers. Upon reviewing your feedback, we understand the gravity of the situation regarding the ordering process, product quality, and return policy. Please rest assured that we take these matters seriously. In regards to the quality issues you've encountered, we deeply regret any disappointment caused. We hold ourselves to high standards, and it's disheartening to hear that we fell short in delivering a product that meets your expectations. Additionally, we acknowledge the need for clarity and fairness in our policies and this is the reason why we have the refund policy displayed in every footage of our website for transparency. Once again, we apologize for the inconvenience and disappointment caused. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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Ron
Nov 3, 2023
Phony company???
I ordered two pair of shoes over 8 weeks ago. I’m thinkin this is a sham company, like so many others these days!
Response from GatsbyshoesMay 14, 2024
Hi Ron, We sincerely apologize for the delay in delivering your order. We understand how important it is for you to receive your items promptly, and we regret any inconvenience this may have caused. After carefully reviewing your order, our records indicate that it has been delivered to your address. We thank you for your patience and understanding all throughout the order process. Please note that your feedback is important to us and we will use this to improve our service to avoid such issues from occurring in the future. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
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