GatsbyshoesReviews of gatsbyshoes.co

The order was shipped from China and had a long delay in getting the original order due to who knows what... when arrived they did not fit. That's understandable as it can happen. The problem is that the company said they can only be returned for a refund or exchange if within 30 days of the original order being placed and not when the shoes arrived from China. A customer cannot be expected to shoulder this responsibility. Additionally, I was told that I would have to create my own return shipping label and pay for the shoes to be returned to a warehouse - with very specific instructions on how to ship them back (unknown if I would ever actually see a refund). Just a poor company policy and as such, a poor decision of mine to have chosen them to buy shoes.

The size conversion table Gatsby show (to establish UK sizing) is incorrect (at least it is different to others shown online) and so when the shoes I ordered arrived, they were a half size too small and did not fit. I have my doubts that the shiny upper material is in fact leather as advertised - there is a fold and poor unsightly edging and worst of all, the lacing eyelets have no reinforcement. I asked to return the shoes per Gatsby's "30 Day Guarantee" advertised online and a whole load of conditions appeared including the fact that the shoes have to be returned to Orem, UT 84058 (from the UK at my own cost and risk!) in pristine condition and that a 2$ 'service charge per item' (is that 4$ on a pair of shoes?) is levied. I have the biggest issues with Gatsby's slick marketing. Everything gives the impression of a British or possibly American company (use of the words Gatsby, Oxford, etc) - but the shoes are shipped from China. Even the personnel working for the company appear to have English names (or possibly psuedonyms). The quality is not in my personal opinion the "high quality" such that one is accustomed to in the UK, Europe or North America. I have also watched the reviews which flash by on the website's home screen every few seconds and so far as I can see almost every one scores Gatsy 5 stars out of 5 which seems rather unlikely. My personal experience is one of profound disappointment and I won't be spending further hard-earned monies shipping these shoes which don't fit back across the Atlantic in the hope of receiving some money back. Caveat emptor!

Bought the shoes in November. Have worn them maybe 10-15 times the shoelace has ripped the leather almost to the point of ripping through. I sent a picture and they said they are not responsible for wear. They are poorly designed.

It took 2 months for my order to arrive, then the shoes are too small. I h, but NO have been trying to contact them for 4 weeks and several emails, but no response. I tried to call them.....no answer, they gave another email address, so I contacted them...they were very rude and said STOP contacting them ! I will cancel my visa charge DO NOT BUY THIS PRODUCT !!!!

I ordered shoes from Gatsby in November, made my payments and now in March I contacted them to see where my shoes are and they said they were delivered. When I told them I did not receive them, they said "We are not responsible for items that are stolen/lost."

Same song I'm seeing from others on here. They shipped me a non-wide version of the shoe, it explicitly says it's size 14 but they insist that it's wide and there simply aren't any markings. That excuse is just insultingly stupid. So go for a refund and even though they shipped me the wrong shoe, YOU have to pay for shipping them back the product you never wanted. Awful business model.

We ordered two pairs of 9.5w and received size 6. I emailed them and was informed that I received what was on my order form. No way I ordered a size 6 once much less two times. I accept that we all make mistakes and was informed of the return policy. They only accept returns with in 30 days of delivery. We have to pay to ship their mistake back to them with detailed instructions in the box, on the box along with the original order slip, order number and name. Oh and a picture of the receipt for the return. Terrible customer service. Its a shame because I like the first pair of shoes that we ordered.

It seems everyone here has had a great experience with this company as all the reviews seem to be glowing. I hate that I have to write a negative review but I have no choice. I have given a rating of 1 since I had to put a rating because I have not received the product. I ordered two pairs of shoes from Gatsby on December 26, 2021, to be delivered in Canada. I got the tracking information and despite some understandable delays, I was able to track the package until it got to the destination city. The item was scanned on February 17 at this facility and there was a note about a processing delay. Since then, 25 days ago, there has not been an update on the tracking. Today is 78 days since the date of purchase. I have exchanged numerous emails with Gatsby and they sent me a tracking number which they said is for Canada Post but neither Canada Post's tracking system nor any other Courier's system recognizes this tracking number. I've asked Gatsby to issue a refund but they have not commented on thst in their responses. Clearly this package will not be delivered. This is terrible because I think it's the company's responsibility to ensure that customers get what they paid for and if not, issue a refund.