Dan H.
Haven't worn the shoes much yet
Haven't worn the shoes much yet. So far, comfortable, stylish. Will probably buy another pair later. Will watch for sales. The regular retail seems to be above perceived value for money.
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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Dan H.
Haven't worn the shoes much yet. So far, comfortable, stylish. Will probably buy another pair later. Will watch for sales. The regular retail seems to be above perceived value for money.
Tom H.
Amazing shoes…..I get many compliments on them!!!
Mike E.
Truly a little disappointed. Shoes are a little narrow considering they are sold as wide. In addition there is very little cushion to them even though they are advertised as comfortable. EDIT!!! Apparently this is the only way to reply to you. I'm not sure how you reached out to me but I never received any communication from you until I received notice of your current reply here. Did you not notice that this event occurred nearly two years ago????
Response from GatsbyshoesJun 9, 2024
Hi Mike, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Jo R.
Received my shoes in a great time. Comfortable shoes
Carlos R.
Better shoes than expected. Looks great. Comfortable. Will buy again
Graham W.
Great product. This is my second purchase. Service, support and delivery cannot be faulted, though a little longer than expected. I do have another order at the moment.
Alun P.
SHOCKING CUSTOMER SERVICE......their returns policy is outrageous. You have to ship from the UK to USA...they will not give you an address in England. The cost of postage is about £25!! NEVER deal with this firm...it is a scam!!!!!
Response from GatsbyshoesJun 9, 2024
Hi Alun, We understand your frustration with the requirement to ship returns from the UK to the USA and the associated costs. We strive to provide the best possible service to our customers, and your feedback is invaluable in helping us identify areas where we can improve. While we currently have a centralized returns facility in the USA, we recognize that this may not be the most convenient option for our UK customers. We are actively exploring alternatives to make the return process more affordable and accessible. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Chris
This is a not a real company, but a single person (most likely) doing Drop Shipping. These products are sold from China. "Gatsby Shoes" are just a middleman placing the orders for much higher than they purchase it for and make profit. You can find these products on Ali Baba or Ali Express pretty easily. While this isn't illegal, it's misleading. I myself fell for the shoddily made Shopify site and made a purchase but immediately cancelled it as red flags started to go off. Luckily, I got a refund, but they kept £2 for themselves for unknown reasons.
Response from GatsbyshoesJun 9, 2024
Hi Chris, Thank you for taking the time to share your concerns with us. We appreciate your feedback and we are sorry to hear about your disappointing experience. Regarding your refund, we apologize for any confusion or inconvenience caused by the £2 deduction. The restocking fee is being disclosed upfront which is displayed in every footage of our website. Your feedback is important to us, and we are committed to improving our services and customer experience. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].