Lenny V.
Buyers be aware
First off, if you try to give this company less than a 5 start review the link takes you to how to contact them, but once you click 5 start it takes you to this page. I obviously changed it back to 1 start which is higher than deserved. This shoes look like they are made of plastic and would last me a month or two at most. I received the shoes, tried then on and put them back in the box. I contacted the company as required to start a return, only to find out I have to pay for the return. This company advertises free return within 30 days of receiving the shoes and that you can try as many as you want. It fails to state you'll be responsible for return cost. I'm pretty sure they know the crappy quality of the product they are selling and are trying to deter people from returning their shoes. I cut my loses and set shoes back as I would never wear them or think they are worth donating.
Response from GatsbyshoesMay 20, 2024
I’d like to apologize for the inconvenience this may have caused. This is not the experience we were aiming for our customers. Please know that we will take this feedback seriously and will continue to use this as our guide to improve our products and services. Additionally, the refund information including the process for return is displayed in every footage of our website for transparency and we apologize for any oversight. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

