Lisa P.
It was a straightforward process
It was a straightforward process. But now I am doing an exchange so I will see how that goes!
Over 250,000 happy customers!
Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,396 approved reviews, newest moderated first
Lisa P.
It was a straightforward process. But now I am doing an exchange so I will see how that goes!
Alejandro D.
very light shoes
Daniel R.
Shoes offered in my size which is Wide. Colors options worked well for me, although I'd like to see oxblood as a color option. Shoes were delivered and were as expected. Good fit, good quality.
A Better T.
Hate the markings on side of shoe sole. Looks nice, comfortable but would not want to walk a mile or 2 in them, I needed a pair of dress shoes (only wear a couple times a month) to go with a suit, for the money I am satisfied
Response from GatsbyshoesJun 9, 2024
Hi A Better Tomorrow, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Abby J.
Could not respond earlier until gift was given. Recipient loved the shoes, the look, the sole treds, the fit. Immediate use was walking in the rain in New York City. Did well.
James
Placing the order was easy and the shoes that I purchased turned out to be the most comfortable shoes I’ve ever worn.
Darius B.
The buying experience was good, it took a little while to get the order but I later realized that it was coming from overseas.
Bob
Bought 5 pair of shoes from this company. It took a month for me to receive them. I had to return 2 pairs because of their incompetancy. Still waiting for my credit after 1 month of them receiving the products. Sent them 2 emails with supporting documents confirming that they received the shoes, yet I cannot get a response to my emails. They are a fly-by-night operation. Beware, stay away from this shady operation.
Response from GatsbyshoesMay 19, 2024
Hi Robert, I want to extend my sincerest apologies for the delays, lack of communication, and overall dissatisfaction you've encountered. Your feedback is invaluable to us. I want to assure you that we take your concerns seriously as this is not the level of service we strive to provide. Upon reviewing your order and return, it's clear that you have returned 2 shoes but were asking for a full refund for 5 shoes. Please know that we have accepted the chargeback for the 2 shoes to have the funds returned back to your account as we have received the returned items. Additionally, we have been upfront by providing you the return instructions and how the process works. I apologize for any oversight in this regard. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]