Jeffrey P.
I’m very satisfied
I’m very satisfied. I am pleased but many others have noticed them as well and made nice comments about my new shoes. They’re also a reasonable price. Will continue to consider Gatsby in the future.
Over 250,000 happy customers!
Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listing1,396 approved reviews, newest moderated first
Jeffrey P.
I’m very satisfied. I am pleased but many others have noticed them as well and made nice comments about my new shoes. They’re also a reasonable price. Will continue to consider Gatsby in the future.
William B L.
First and Last impressions.
ROBERT S.
Easy to order, good selection, good shipping .
Victor
Shipping took absolutely so damn long. It was ridiculous! Other companies can get me shoes in less than a week I believe yours took three. The shoes are great though. Wish they had a higher arch support.
Jason H.
I love the shoes! I now have five pairs. They are so comfortable and look very smart! I am always getting compliments on them!
Stephen O.
It took awhile to get my shoes, but well worth it. My favorite pair now.
David C.
Easy shopping and the availability of wide width shoes is essential to me.
Lisa V.
I have never left a review here, but I will for this company in the hopes of sparing others. I ordered three pairs. Two did not fit the people they were for or they didn't like them. That's when I found out that they have a terrible return policy that they don't disclose until AFTER you purchase the shoes, especially if you go through one of their ads. You have to get permission to send the pairs back. Then, you have to pay for the shipping. I paid to ship two pairs back. They refunded me for only one pair, after deducting a 10% restocking fee. When I contacted them (again), they told me they only received one pair. I have a receipt from the post office showing the weight of the box, and there's simply no way that a pair simply fell out of a taped up box. This company runs a deceptive business, and I would never, ever, ever, ever order from them. EDITED TO ADD: To get my review taken down, they made TrustPilot force me to provide a receipt, even though they know I got the shoes. They're scammers.
Response from GatsbyshoesMay 19, 2024
Hi Lisa, I hope this email finds you well. I want to express my sincerest apologies for the frustration and inconvenience you experienced with your recent order from our company. Your feedback is invaluable to us, and I appreciate you taking the time to share your concerns. It deeply troubles me to hear about the difficulties you encountered with our return. This is not the level of service we strive to provide to our customers. Please know that our refund policy is displayed in every footage of our website for transparency which I would like to highlight as this is a shared responsibility between the company and its customers. I would understand if there’s an oversight regarding this information. After further review, I would like to kindly bring to your attention that we have already accepted the chargeback and taken the loss for us to compensate you for all the inconvenience you have experienced. I appreciate your patience and understanding about this matter. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]