Russ M.
Why is it so difficult to get…
Why is it so difficult to get information on returns and refunds. Tried several times to get information but no help
Response from GatsbyshoesMay 19, 2024
Hi Russell, Please accept our sincere apologies for the inconvenience caused by requesting a return instruction. This is not the experience we were aiming for our customers. I have carefully reviewed the interaction we had with you and were sorry for the miscommunication. Additionally, I’m glad to share that your refund was successfully processed after we received the return item. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]