GarmentoryReviews of garmentory.com

I recently purchased a pair of expensive slippers that started to come apart after several wearings three weeks from delivery. When I reached out to Garmentory with pictures and description of the defect I was told they would reach out to the designer - since they couldn't confirm how the slippers were worn- but she was really busy so it may be 4-5 business days til they could get a response.... and the resolution would depend on her response. Essentially telling me they didn't believe me that I hadn't trashed them myself and the designer's time was more valuable than mine. I filed a chargeback and let my credit card company handle it, but I will never shop on that platform again.

Excellent customer service and mission. Garmentory helps the customer shop from small brands and boutiques from anywhere - so I can support small businesses from my laptop! Super cool and I've always received great help from the customer service team.

My experience with Garmentory has been, in a word, disappointing. They do not have the support infrastructure in place to provide their customers with an adequate level of customer service or an appropriate response time. For a company that is simply a platform between a large number of boutiques and consumers they are not communicating effectively or transparently on behalf of either party. When you are making a large purchase there needs to be a sense of trust that you will either receive the good/service you paid for or you will he provided with a refund or compensation when it doesn’t meet expectations. I returned my item and have not received any communication as to when I will receive my refund. Some information would be helpful. There are plenty of other online retail sites to make the exact same purchase I made, I gave Garmentory a try, it will be the last time I do that.

The absolute worst customer service. They are a third party website dealing with small boutiques that use them for their service. It doesn’t pay even if you find an item for less. Good luck trying to return an item. Very strict on rules, no understanding no customer care. DO NOT USE this site!

Great product but customer service not personal , like dealing with a robot , 7 day return policy with shipping time unrealistic, if you buy it, you better want it

unable to reach customer service for return items

DO NOT USE THIS RETAILER. Ordered a [fairly expensive] candle which was supposedly delivered, but I still do not have the item. No apology, no new product sent out to me, no refund. Am now down over $100.

I placed an order with them and the title of the item said Large. I know the artist's work well (I have a dozen pieces already), so I know her sizing and it is standardized. I didn't look any further at the listing, just hit order. Unfortunately, when I received the item, it was a small, but Garmentory won't accept a return and now blame the boutique and me. Apparently, burried in the description, was a measurement that completely contradicts the artist's standard sizing. So they listed the item as a large, but it was really a small, and I should have known better. But hey, they gave me $4 to make it up to me, and are sorry they can't allow me to return or exchange the item. Really?? Buyer beware!!!