GarmentoryReviews of garmentory.com

I had a very good customer service experience dealing with a return. (Less good experience asking for advise on sizing, but that's less important).

I’ve purchased a handful of items from Garmentry. Every experience has been very positive. When I wrote them to see if they had any more of an item they contacted me right away when they saw the item come through again. Customer service was extremely kind and helpful. I plan to continue to shop again. Also, they often have sales and I’ve been able to pick up some high quality pieces at a more affordable price point.

Garmentory has excellent customer service. If I ever have a problem to resolve all I have to do is send a email and someone always helps usually the same day. They respond quickly and always help resolve any and all problems. I love that I can pay over time and I love that they support small businesses.

The order was placed for our daughters birthday, 10 days before. The shoes were too tight and when I tried to return them , I was out of the 7 DAY RETURN POLICY. How does a person buy and return a gift within 7 days??? 30 days is reasonable and respectful of the customer. 7 days is only caring about the dollars not the satisfaction of the customers. When I contacted the company I was told that they would expedite the request for a refund. Over 7 DAYS LATER I received an email stating they could not honor our request. She could try and sell them on a marketplace they recommend for up to 70% return. Meanwhile I had bought a gift for our granddaughter back in May for her summer birthday from Outerknown who has a 30 day window and they allowed me to return it and order the next size ! This is a company I want to do business with. Never again from Garmentory.

I love supporting small businesses. All of the retailers with Garmentory have been fast with delivery and customer service. Bravo!

I had a great conversation via email with the Garmentory return experts. This company is very helpful and knowledgeable about how to quickly return or exchange. Customer service is top priority.

Great customer service, quality product, true to size guide. A little pricey otherwise I would shop more often

I appreciate that my most coveted brands are on the site. I live in Canada and while the duties can be a bit high, I still find myself ordering from Garmentory as their clothing is higher quality and worth it. If duty wasn't as high, i'd probably shop more on the site. I also find returning items to be a process, so have yet to return items. But all in all Im very happy with my finds on the site.