amanda
If I could give them zero stars
If I could give them zero stars, I would. First, it took over one week to ship my order. Then, my SALADS traveled for FIVE DAYS. FIVE DAYS. Needless to say, I had to toss them. I have reached out to customer service via email three times. Interestingly enough, there is no phone number listed on their website to call.
Response from GardencupJul 11, 2025
We’re incredibly sorry for the experience you had, your order should never have taken that long to arrive, and we completely understand how frustrating (and unacceptable) that is. Our meals are made fresh and meant to arrive quickly, so a five-day shipping delay defeats the entire purpose of what we offer. We also apologize if your emails weren’t responded to promptly. We do offer phone support, or please email us again at [email protected], and we’ll make your case a priority. We’d love the chance to make this right.