GamboaGamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing212 approved reviews, newest moderated first
Gonzalo
BUEN PRODUCTO éxito de regalo
Response from GamboaJan 3, 2024
Querido Gonzalo, Queremos agradecerte por tu buena reseña. Estamos trabajando muy duro para mejorar la calidad de nuestros productos y brindar a nuestros clientes el mejor servicio posible. ¡Gracias por comprar con nosotros y compartir tu experiencia! GamboaFashion.com Equipo de Calidad y Atención al Cliente
Sally K.
I have ordered a few items for my husband and we have always loved the garments. This Christmas I didn't open up the package until Christmas eve when I was wrapping it and it turned out to be the wrong size. Customer service took care of me over and above even though it was past the refund time frame. Was an absolute pleasant experience. A company that actually cares about their customers!
Response from GamboaJan 2, 2024
Dear SALLY, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Amy T.
Received an item as a gift and because of the short 10 day return policy, was unable to return since it was 6 days late. I was offered a 25% coupon on an additional order, which is useless based on my dissatisfaction of the company. Why would I order more? The fit and shape of the sweater is also strange. It looks very inconsistently sew together where the waist is much smaller than the bottom.
Response from GamboaJan 17, 2024
Hello Amy, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We made you a offer even though we are not obligated to do so since you are not respecting our policies which apply to every customer, we cannot make exceptions just for you. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
JE
I ordered a jacket and a cardigan from Gamboafashion.com Both were in their Alpaca section and were described as being made from 100% alpaca. They have just arrived. Both items have tags saying they're made from alpaca. The one item is definitely 100 synthetic. It's horrible. The other one could be made from natural fibres or a mix of natural and synthetic fibres, but given that the other one clearly has never been near an alpaca I am very suspicious that the other really is made from 100% alpaca. As for being handmade, well who knows. I am waiting to hear back from the company. I am one very unhappy customer!
Response from GamboaDec 28, 2023
Hello Jenny, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. The garments you purchased are not listed as 100% alpaca products in our website. Our artisans work with different percentages of blended Alpaca wool. We have just sent you an email to solve this issue today. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Joseph D.
Fair price quick delivery good quality
Response from GamboaDec 27, 2023
Dear Joseph, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Grit B.
Ich habe einen Pullover, einen Poncho und eine Mütze bestellt. Ich war etwas unsicher ob es mit der Lieferung nach Deutschland gut geht. Nach 10 Tagen war die Lieferung da. Erstaunlich, da es mitten in der Weihnachtszeit hier in Deutschland oft Verzögerungen bei der Auslieferung gibt. Die bestellten Sachen passen perfekt und erfüllen zu 100 Prozent meine Vorstellungen. Ich bedanke mich bei Gamboafashion.
Response from GamboaDec 20, 2023
Liebe Grit, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen! GamboaFashion.com Qualitäts- und Kundendienstteam
Joan K.
I bought my husband a cardigan for Christmas from Gamboa. (I could have purchased the same item from Amazon, and gotten free returns. Now I'm sorry I didn't do that.) I have a Gamboa sweater my husband gave me a couple of years ago, and it's lovely. Despite the company's strict return policy, I thought the sweater I ordered would be fine, based on the quality of the product I have. It's much thinner, and I'm not even sure I received the right size. I phoned the company, but didn't get a return call. I emailed, same result. Finally I responded to a promotional email. I got a stock response (it was written twice on the same message). I wrote back, explained the problems, and was given 2 choices: exchange, or keep the (cheap-looking) item, and get a discount on another item. I explained that without talking to someone, I wouldn't know if I were getting a heavier-weight sweater. I also explained that we're on a fixed income, and buying another product wasn't in our budget. The response: there are no exceptions to their policy. I will NEVER buy anything from this company again.
Response from GamboaDec 18, 2023
Hello Joan, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We have explained our policies are clearly stated, we offered 2 solutions for you and replied to your emails in a timely matter because we are willing to help you. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
N.H. D.
The same thing just happened to me. I also placed an order for a man poncho and paid more for faster shipping. Amazon shipping said my order was delivered, but it WAS NOT. I do not have my item and Gamboa is not offering any kind of compensation. This company does not care for customer satisfaction, it is the worst experience I've ever had.
Response from GamboaDec 14, 2023
Hello Heidy Dominguez, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We have reviewed your order and sent an email to solve this issue. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
