Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
gamboafashion.com
Website
gamboafashion.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: September 2026.
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Slow shipping. Poor communication. Still waiting for order and it’s been about 2 weeks. Told me shipped about 5 days ago when I reached out but not shipped yet.
Response from GamboaJan 15, 2026
Hello Jason,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Our records show that your order was delivered on Monday January 12th: https://track.amazon.com/tracking/TBA327742296201
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
CL
claire
Scratchy wool
Scratchy wool, and both sweaters fell apart within 2 months. So disappointed, because they were so cute. Purchased as Christmas presents. No response to issues.
Response from GamboaFeb 24, 2025
Hello Claire,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to review your purchase.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
DC
Dave C.
The majority of items shown on your…
The majority of items shown on your website that I might have wanted are "Sold Out"
Response from GamboaMar 20, 2024
Hello Dave,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
LP
Lorenzo P.
problemi nella gestione dell'ordine
Ho ordinato 3 maglioni il 23/12/23, il 26/12/23 me ne hanno rimborsato uno, il 5/01/24 me ne hanno consegnato uno (devo dire un prodotto di qualità), e la sera dell'8/01/24 mi hanno rimborsato il terzo, dichiarando non precisati errori di spedizione. Quindi a fronte di un ordine di 3 capi ne ho ricevuto uno solo
Response from GamboaJan 9, 2024
Caro Loenzo, dovevamo rimborsarti il primo maglione perché era finito a Natale, ma nel sistema avevamo confermato la consegna dei 2 maglioni mancanti, solo quando ci hai contattato abbiamo verificato che ci fosse un problema nella spedizione e che non è stato inviato.
Per evitare ulteriori problemi preferiamo effettuare un rimborso parziale.
Ci dispiace molto.
EK
Elizabet K.
On November 26 (order no
On November 26 (order no. 8369) I ordered a few items. Some I got and a few others were canceled at the last moment and reimbursed. However, I still haven’t gotten the grey sweater I ordered for my son. My order was for express delivery but so far, I haven’t gotten it. I wrote twice comments using the contact info from their webpage asking for info regarding my order and also called their US phone number, but so far nobody cared to reply. I am wondering when can I get a response from them….
Elizabet Kaisheva
Response from GamboaDec 12, 2023
Hello Elizabet,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your order and sent an email to solve this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
WD
Wolfgang D.
Das war keine gute Erfahrung
Ich betrachte mich eigentlich als erfahrenen Internet-Käufer. Mir ist trotzdem erst nach der Bestellung aufgefallen, dass der Händler in den USA seinen Sitz hat. Das ist insofern besonders relevant, als hier nicht das EU Rückgaberecht gültig ist. Die Seite ist in perfektem Deutsch gehalten, im Prinzip natürlich erstmal lobenswert, die Preise enden auf 99 Cent wie hier üblich, auch der Versand für 9,90€ ließ mich nichts anderes vermuten. Nun, der Artikel kam nach 13 Tagen, leider erst, als ich schon im Urlaub war, für den der Hut gedacht war. Die Qualität ist nicht vergleichbar mit meinem Panama Hut, den ich hier in Deutschland in einem Hutgeschäft gekauft habe. Er ist viel zu groß, die Krempe hat keine erkennbare Form. Ich wollte den Hut gerne umtauschen in eine kleinere Größe, aber durch den Urlaub sind die 10 Tage die der Verkäufer einräumt, verstrichen. Und die Versandkosten in die USA müsste ich selber tragen. Wie bereits erwähnt, räumt der Verkäufer auch kein Rückgaberecht nach EU Recht an; Rückgabe gibt es nur bei fehlerhaftem oder falsch versandten Artikel. Ein Umtausch mit Gebühr für Rückversand und Neuversand würde ohnehin den Rahmen sprengen.Somit bleibt eine recht negative Erfahrung und ein viel zu großer Hut. Würde ich auf keinen Fall wieder so machen. Die Abwertung erfolgt durch mich insbesondere aufgrund der Tatsache, dass nicht klar ersichtlich ist, dass der Händler außerhalb der EU sitzt.
Response from GamboaSep 12, 2023
Hallo Wolfgang,
Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt.
Leider befindet sich unsere einzige Rücksendeadresse derzeit in den USA. Aus diesem Grund bieten wir unseren Kunden in Europa verschiedene Lösungen an. Bitte kontaktieren Sie uns gerne noch einmal, um herauszufinden, wie wir Ihnen am besten eine Mütze in einer anderen Größe liefern können.
Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
GamboaFashion.com
EW
Ewan
Faulty merch and very little compensation
Company shipped me a poncho with a snag on the front material, I submitted a faulty order claim and sent them all photo evidence, on 15th of march. I then got an email on 20th march asking if I would like a new poncho or refund, I said a new poncho, a week later I've now only been offered a 10% refund for the original item price, and no exchange for the damaged goods which I think is absolutely shocking! I have asked for an email address to take this further and I still have not received anything. The poncho's are amazing quality hence why I am still pushing to get my exchange but this horrendous customer service is testing my patience.
Response from GamboaApr 4, 2023
Hello Ewan,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have neem informed the new poncho was delivered earlier today.
https://www.swiship.de/track?id=QB0274026784&loc=en-GB
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
