GamboaReviews of gamboafashion.com

3.4212 reviews
Clothing & Underwear

Gamboa

About Gamboa

Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.

Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gamboafashion.com
Website: gamboafashion.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Gamboa

Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gamboafashion.com
Website: gamboafashion.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

Dissatisfied C.

Feb 4, 2026

Absolutely Terrible Quality Hats

Absolutely terrible quality hats. Was sent wrong size, hat is deformed, obvious repairs made to hat which look awful, and the wide brim was simply a fedora with different colored straw added which looks terrible. This is a $10 hat sold on the beach, not a $150 hat. Company claims high quality. YIKES! "This Panama Chemise (Gambler) is a top quality, casual and elegant hat. Each hat is individually blocked and trimmed to meet the highest quality standards" Right. Keep telling people this and eventually someone will believe it like me...the loco Americano. Contacted the company and they don't care at all. Photos sent to company. No effort to correct situation. DO NOT trust this company. It's a scam. I'm now in contact with Modesto Hats who seems to be legit. Buyer beware...don't be their next fool. And their contact phone number... yeah....good luck with that. They won't answer the phone because they know they're scammers. 1st Update: I chatted with online customer service and told them that I'd be leaving a review. Their response? I kid you not, they said, "Great, make sure to send us the link!" I have to give them some respect because that takes some serious Ecuadorian gangster cajones. 2nd Update: This company is not only dishonest, but they're also retaliatory. How did they even know my full name unless they had my Amazon order number. These people are criminals. I can only assume at this point that Gumball Fashion is attempting to sell their fake "high quality" hats to unsuspecting customers on Amazon because the truth about their unethical business practices is hurting their online reputation. Notice in their word salad response below that they also take ZERO responsibility to correct the situation and simply hope that their extremely low quality Panama wannabe is returned and recycled to someone else. If this review doesn't discourage you from trusting Gumball Fashion, then you may be looking for trouble. USA Customers: Don't put up with this scammer behavior. Boycott this company and bring back the level of service and quality that deserves our hard-earned money. There are a plethora of other companies that make quality Panama Hats. Use YouTube and ChatGPT to look for alternatives to Gumball Fashion. Hope this helps.

Response from GamboaFeb 4, 2026

Hello John Hofmann, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. As we have explained on our chat you made a purchase through Amazon and made a payment to that company, not to GAMBOA FASHION. You don't have any orders registered under your name or email address with us, therefore you should contact them to find a solution to your issue. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team

Gamboa reviews

Showing 69 reviews with 1 star · Clear filters

julie W.
Sep 13, 2026
No indication of when delivery
Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happening.
Response from GamboaSep 16, 2026
Hello Julie, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We have sent you an email to solve this issue. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Roger D.
Aug 28, 2026
One star because I cannot put ZERO! This is fraudulent business
One star because I cannot put ZERO! Ordered a Panama Hat mid July. Website said it was in stock. Got an email a few days later saying the hat was in production and would take two weeks to be made. Two weeks later was told hat was lost in shipping (which is a lie confirmed with UPS). Now they were supposed to reship this week....yet still no hat. This whole organization is a fraud!
Response from GamboaAug 31, 2026
Hello Roger, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. Unfortunately our manufacturing timer were delay this month. This order has been fully refunded to your account. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Rich
Aug 10, 2026
Buyer beware no refunds for Quality of product!
Buyer beware! Terrible quality. Hats look and feel like a $ 25 hat you would get at a gift shop. I thought I would give them a shot and purchased a few hats because they offered refunds. I was very unhappy with the quality and refund was denied. I did not read not the fine print about refunds only for damage and not for quality. They got me!
Response from GamboaAug 11, 2026
Hello Rich, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. The email you sent on August 10th only requested a return "I would like to return hats I received. What is the process?" since there was no specific reason provided we sent you the information about our policies and the process to help you find the best solution in this case. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
A M.
Jun 15, 2026
Poncho bestellt und nach 25 Tagen immer…
Poncho bestellt und nach 25 Tagen immer noch nicht angekommen. Auf meine Nachfrage erfolgt inzwischen leider keine Reaktion mehr.
Response from GamboaJun 15, 2026
Hallo A M, Es tut uns leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind Ihnen sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns die Mängel unserer Produkte und Dienstleistungen mitzuteilen. Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir der Sache nachgehen können. Wir arbeiten intensiv daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten. GamboaFashion.com Ihr Qualitäts- und Kundenservice-Team
Dan
Jun 11, 2026
Took 15 days to tell me an item was out of stock
Ordered a horsehair band to finish off a hat I am making for a customer, they told me it was a handmade piece and that it will take up to 15 days to make, no problem, I totally understand handmade things take time. On day 11 I emailed for an update, just curious how it was going, heard nothing for 3 days, then after chasing again I got a reply saying your order will be shipped by the end of the week. Perfect. I then receive and email the following day saying Unfortunately the product you ordered is not available in stock... Ok, so why didn't you tell me this on day one, why it take you 15 DAYS to tell me this when I could've ordered from somewhere else?? Now my customer will be waiting even longer for their hat. I will be contacting my bank to get my money back as I'm still waiting for a refund. I will not be ordering from you again. Awful service.
Response from GamboaJun 15, 2026
Hello Dan, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. Unfortunately we have experienced some issues with our stock and manufacturing process that affected the availability of some products in last few days. The full refund for your order was processed as soon as we realized we couldnt fulfill the purchase. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Paola R.
Apr 2, 2026
Ho acquistato un poncho in alpaca su…
Ho acquistato un poncho in alpaca su Amazon. Non c'è l' etichetta Pura Lana Vergine e al tatto sembra sintetico. Ho fatto la classica prova del fiammifero su un filo: si arriccia e indurisce come un filo sintetico. La lana di alpaca quando brucia odora di bruciato e forma una cenere scura e sottile
Response from GamboaApr 5, 2026
Ciao Paola R, Ci dispiace molto che la tua esperienza con la nostra azienda non sia stata all'altezza delle tue aspettative. Apprezziamo il tempo che ci hai dedicato per fornirci il tuo feedback e segnalarci eventuali carenze nei nostri prodotti e servizi. Il tuo commento è stato risposto anche su Amazon, dove viene specificato che i prodotti non sono pubblicizzati come capi in 100% alpaca, in quanto realizzati con una miscela di lana. Ci impegniamo a migliorare i nostri servizi e prodotti per offrire ai nostri clienti un'esperienza migliore. GamboaFashion.com Team Qualità e Servizio Clienti
Manuel Antonio Fernandez M.
Feb 12, 2026
Pague un sombrero y nunca lo recibí.
Pague un sombrero y nunca lo recibí. información engañosa , pone que los impuestos son mininos y a mi me reclamaban 73,74€ de impuestos por una compra de 120€. Me puse en contacto con ellos para que me devolvieran el importe y nunca se pusieron en contacto conmigo
Response from GamboaFeb 24, 2026
Hola Manuel, Lamentamos mucho que su experiencia con nuestra empresa no haya cumplido con sus expectativas. Le agradecemos que se haya tomado el tiempo de dejar su opinión y de informarnos sobre las deficiencias de nuestros productos y servicios. Como le explicamos en nuestros correos electrónicos nuestra compañía no realiza los cobros de aduanas, estas tarifas están reguladas por las autoridades de su país. Debido a que rechazó el pago de impuestos el paquete fue abandonado en aduanas y posteriormente destruido. Nos esforzamos por mejorar nuestros servicios y productos para brindar a nuestros clientes una mejor experiencia. GamboaFashion.com Equipo de calidad y atención al cliente
Dissatisfied C.
Feb 4, 2026
Absolutely Terrible Quality Hats
Absolutely terrible quality hats. Was sent wrong size, hat is deformed, obvious repairs made to hat which look awful, and the wide brim was simply a fedora with different colored straw added which looks terrible. This is a $10 hat sold on the beach, not a $150 hat. Company claims high quality. YIKES! "This Panama Chemise (Gambler) is a top quality, casual and elegant hat. Each hat is individually blocked and trimmed to meet the highest quality standards" Right. Keep telling people this and eventually someone will believe it like me...the loco Americano. Contacted the company and they don't care at all. Photos sent to company. No effort to correct situation. DO NOT trust this company. It's a scam. I'm now in contact with Modesto Hats who seems to be legit. Buyer beware...don't be their next fool. And their contact phone number... yeah....good luck with that. They won't answer the phone because they know they're scammers. 1st Update: I chatted with online customer service and told them that I'd be leaving a review. Their response? I kid you not, they said, "Great, make sure to send us the link!" I have to give them some respect because that takes some serious Ecuadorian gangster cajones. 2nd Update: This company is not only dishonest, but they're also retaliatory. How did they even know my full name unless they had my Amazon order number. These people are criminals. I can only assume at this point that Gumball Fashion is attempting to sell their fake "high quality" hats to unsuspecting customers on Amazon because the truth about their unethical business practices is hurting their online reputation. Notice in their word salad response below that they also take ZERO responsibility to correct the situation and simply hope that their extremely low quality Panama wannabe is returned and recycled to someone else. If this review doesn't discourage you from trusting Gumball Fashion, then you may be looking for trouble. USA Customers: Don't put up with this scammer behavior. Boycott this company and bring back the level of service and quality that deserves our hard-earned money. There are a plethora of other companies that make quality Panama Hats. Use YouTube and ChatGPT to look for alternatives to Gumball Fashion. Hope this helps.
Response from GamboaFeb 4, 2026
Hello John Hofmann, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. As we have explained on our chat you made a purchase through Amazon and made a payment to that company, not to GAMBOA FASHION. You don't have any orders registered under your name or email address with us, therefore you should contact them to find a solution to your issue. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team

GamboaReviews of gamboafashion.com

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No indication of when delivery

One star because I cannot put ZERO! This is fraudulent business

Buyer beware no refunds for Quality of product!

Poncho bestellt und nach 25 Tagen immer…

Took 15 days to tell me an item was out of stock

Ho acquistato un poncho in alpaca su…

Pague un sombrero y nunca lo recibí.

Absolutely Terrible Quality Hats

About Gamboa

About these reviews

More in Clothing & Underwear

Lotus Moon

TheVintageTees

5boundless.com

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Gamboa reviews

No indication of when delivery

One star because I cannot put ZERO! This is fraudulent business

Buyer beware no refunds for Quality of product!

Poncho bestellt und nach 25 Tagen immer…

Took 15 days to tell me an item was out of stock

Ho acquistato un poncho in alpaca su…

Pague un sombrero y nunca lo recibí.

Absolutely Terrible Quality Hats