Bruna
Don't waste your money
Don't waste your money! I bought a panama hat, but I only used it 2 months later on a trip. The hat tore right at the front, at the top, after just 15 days! I contacted customer service and was told they couldn't do anything because it had been more than 10 days since the product was delivered. They offered a discount on my next purchase. I don't want a discount, I won't buy from this store again! You think you're getting a good deal, but it's actually a very expensive price for a low quality product! Hi, my order # is 5030 and the reference number for the support is ## 200776 ## Thank you. Hello, any updates? Is there another way to contact you? Again, DON’T WATE YOUR MONEY! Here you have a good example on how terrible is their customer service. I never said the hat arrived in bad condition! I bought it for my vacation (in advance of course) so I used it after 2 months for less than 15 days as I didn’t use it every single day. Even if I had used it for 2 months, don’t they say their product is very high quality?! A quality hat won’t tear after 2 months, much less after 15 days!!
Response from GamboaJan 25, 2024
Hello Bruna, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We have carefully reviewed your order which was placed 8 months ago for a total of $91.40 CAD, unfortunately since your complaint was made 2 months after our returns and exchanges time limit we were not able to give you a better solution than a discount for a next purchase. We also want to clarify that the hat was not shipped damaged to you, it arrived in good condition and the tear only appeared after 2 months probably due the mishandling of the hat because the fibers are delicate and need care to maintain its good quality. GamboaFashion.com Quality and customer service team