Emma L.
Beginning to Believe it's a Scam
I placed an order on Feb. 15th and despite their clearly stated shipping policy (typically ship within 2 days, delivery expected between 3-7 days), as of the 27th I have not only not received my order but a tracking number hasn't even been created. I reached out to their support email on the 22nd and again on the 26th. The only contact they've made with me after the confirmation email was in response to my email on the 22nd and that was just to tell me to be "patient and wait." I tried calling their support number and no one picked up. There was no recording to let me know I'd called the correct business and when I was told to leave a message, I was immediately told their mailbox was full. This is becoming unacceptable and if it's not resolved I'm going to have to do a charge back on my credit card. I see reviews that seem real of people who had positive experiences ordering from Furrbby but the company's heavy use of AI generated images makes me question the authenticity of these positive reviews. I see other people who also feel like they've been scammed. I hope posting this review somehow gets their attention and my order gets fulfilled because contacting them through email and phone hasn't helped. UPDATE: They emailed back on the 27th only to tell me that they *just noticed* the litter box I ordered is out of stock. It should not take *two full weeks* for them to notice they don't have an item in stock and communicate that to the customer. If it was supposed to be shipped within two days, how could they have not noticed sooner? I'm not impressed by this company and would not recommend ordering from them.
Response from FurrbbyMar 3, 2026
Dear Emma, We are deeply sorry to hear that you had such a frustrating experience with your order placed on February 15th. This is completely inconsistent with the service standards we strive to uphold, and we take full responsibility for the delays, lack of communication, and inventory oversight that led to this situation. To resolve this for you immediately, we will prioritize your case as our highest priority. We will thoroughly investigate the shipment status, track your order, and provide a resolution that meets your satisfaction as quickly as possible—whether that means expediting a replacement, processing a full refund, or another appropriate solution. At the same time, we have launched an internal review to fully standardize the response processes of our customer service and after-sales teams to prevent similar issues from recurring. We sincerely apologize for the inconvenience caused and hope to have the opportunity to properly resolve this matter for you and regain your trust. Best regards, The Furrbby Team