Furrbby – Premium Stainless Steel Pet Products, Designed for Pets & PlanetFounded in 2024, Furrbby is a leading pet industry brand specializing in high-quality stainless steel products. We design clean, hygienic, and sustainable pet essentials—like litter boxes, feeders, and water fountains—with your pet’s natural instincts in mind. Our products make pet care easier, safer, and hassle-free for owners while keeping pets happy and healthy.Committed to eco-friendly innovation, Furrbby uses recyclable and renewable materials to support a healthier future for pets, pet lovers, and the planet.
Furrbby (furrbby.com) has 84 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
furrbby.com
Website
furrbby.com
Category
Pet Stores
Location
South Salt Lake, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Damaged box;
The design is not working; between liner and box are 2.5” : the liter stay under !!! Have video.
Customer support is inexistent.
When you have to buy they harass you until you purchase ; I find a wrong designed product ( willing to keep the product damaged ) that is not working as they false advertising. Suport is not like when they harass you.
See nyc major ( noticed I didn’t say any names ) policy for scammers to cancel a deal with same speed that we use at purchase!!
Response from FurrbbyOct 21, 2026
Hi Valentin,
Thank you so much for taking the time to share your honest feedback. We are truly sorry for this unpleasant experience.
Our support team has reached out to you to assist with this issue. We would like to review the video you mentioned and work with you on a proper resolution. Your feedback will also be passed along to our product team for future improvements.
Please feel free to reply to our support message anytime. Reach out to us if you need further help.
Best,
Furrbby Team
EM
Emily
Does not replace units broken upon arrival
I purchased two XXL Sifting Litter Boxes from this company. While my first order went smoothly, my experience with the XXL Corner Sifting Litter Box has been a disaster. The product arrived damaged, with a broken carbon air filter casing, despite costing over $100.
Customer service's solution was a $5 refund and a suggestion to use waterproof tape to hold the broken piece in place. While I understand they can't ship replacement plastic parts separately, that doesn't excuse sending a damaged product. After being passed between multiple representatives, I still haven't received a reasonable resolution. It's been almost a week since I first reached out.
For a premium-priced product, I expected much better quality control and customer service.
Response from FurrbbySep 5, 2026
Hi Emily,
We are truly sorry to hear your experience has been so frustrating. It is never our intention for customers to receive a damaged‑upon‑arrival item, and we completely understand your disappointment after going back‑and‑forth without a satisfying resolution.
Our team has pulled your case for priority review. A customer support representative will be reaching out to you shortly to work toward a proper resolution for this situation. Please keep an eye on your inbox, and feel free to reply directly to that support email if you have further details to share.
We value you as our customer and hope we can get this sorted out for you soon.
Best regards,
Furrbby Team
CC
Chris C.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM. Ordered expedited shipping and my order arrived in 4 separate packages RANDOMLY OVER THE COURSE OF 6 WEEKS without warning resulting in half of my order getting stolen because I can’t watch my front door 24/7.
Response from FurrbbySep 1, 2026
Hi Chris,
We take transparency and customer satisfaction very seriously, so we immediately conducted a thorough investigation into your feedback regarding your delivery experience.
However, after checking our order systems and shipping records, delivery timelines for parcels can be impacted by third‑party carrier conditions which sit outside of our direct control. We deeply regret to learn some of your parcels were reported stolen upon arrival.
Since we would like to work toward a proper resolution for you, could you please reply directly to [email protected] so we can discuss available options in further detail? Should there be additional context we need to review, we will look into this matter promptly.
Best regards,
The Furrbby Team
EH
Eli H.
Filing for fraud with this company
Filing for fraud with this company. They don't respond to my complaint and neither does the Shop app. DO NOT consider this seller a legitimate seller. You will have to file a complaign with your bank. Phone number is a Texas number but the seller is in China
Response from FurrbbyAug 25, 2026
Hi Eli,
We take transparency and customer satisfaction very seriously, so we immediately conducted a thorough investigation into your claim.
However, after checking our order systems, email logs, and PayPal transactions across all support channels, we are unable to locate any order, email correspondence, or dispute under this name or matching the details described.
Since we cannot identify your order in our system, could you please reply directly with your Order Number or PayPal Transaction ID to [email protected]? If a mistake occurred on our side , we will investigate and resolve it immediately.
Best regards, The Furrbby Team
KP
Kitty P.
I should have done my homework
I should have done my homework. It appears Furrbby is either incompetent or dishonest or both. I ordered a premium litterbox with express shipping and then, like others here, my order languished in "being prepared" limbo. I tried contacting the company three different ways (through their website, through customer service email and through PayPal) without any response at all. I'm left now with no recourse than to escalate this through the banks. What a disappointment. They're not at all what they present themselves to be. Even their "founders" seem to be complete fabrications. I'll revise this bad review if they send my order or give me my money back. But until then, my advice is stay away.
UPDATE 8/17/26: Over a week after purchase and four attempts to contact them, Furrbby got back to me (by some pseudonym'd email agent) to say that my purchase is out of stock and won't be available for 3 months! They are still promoting and selling the product on their website without any mention that it's out of stock (so buyers beware). They also offered me some other product (not the one I ordered) and that is not satisfactory. I am awaiting a full refund and will report here if/when they issue one.
UPDATE: 8/18/26. I filed a dispute with PayPal and Furrby issued a refund. And I appreciate it. It’s a shame that my experience with Furrbby was so terrible - they looked so good by all appearances. But that fact that they are taking orders without telling customers that they are out of stock is pretty stinky. Not replying to emails is unforgivable. A little digging and the company ‘founders’ and customer reps all look phony as their business address. A bucket of honesty and transparency would really help these folks. It’s not that hard.
UPDATE 8/22/26 Furrby has edited their response below to now say they have no record of any emails or PayPal transactions. That should disturb any potential customer. I, for one, have the receipts and they eventually refunded my purchase through PayPal. I don't know why they would lie like this. It seems they did the same to other customers (in this forum and elsewhere). Pathetic if you ask me.
Response from FurrbbyAug 17, 2026
Hi Kitty,
We take transparency and customer satisfaction very seriously, so we immediately conducted a thorough investigation into your claim.
However, after checking our order systems, email logs, and PayPal transactions across all support channels, we are unable to locate any order, email correspondence, or dispute under this name or matching the details described.
As a legitimate, registered business with thousands of happy pets and owners, we stand fully behind our products and customer service. We never take orders for items without clear inventory status, nor do we ignore customer inquiries. None of our products require restocking only after three months.
Since we cannot identify your order in our system, could you please reply directly with your Order Number or PayPal Transaction ID to [email protected]? If a mistake occurred on our side or through a third-party seller, we will investigate and resolve it immediately.
Best regards, The Furrbby Team
UPDATE/2026-8-24
Hi Kitty (Dex),
Thank you for providing your contact email just now. This allowed us to immediately locate your order details in our system.
To clear up any misunderstanding for everyone:
Verification Issue: Our previous response was based solely on searching for your Trustpilot alias ("Kitty Poopinpants"), which returned zero matching accounts in our database. We had no intention of misrepresenting facts—we simply could not trace your purchase without a valid email or order number.
Proactive Resolution & Refund: Upon realizing the item was unexpectedly out of stock, we immediately offered a complimentary upgrade to an in-stock product at no extra charge. As requested, a full refund was processed promptly via PayPal on August 18th.
Clarification on Restocking: We would like to clarify that our standard restocking timeframe is typically 15 to 35 days, never 3 months as claimed. We strive to provide clear timelines so our prospective customers are never misled.
As a fully registered and operational pet brand, we pride ourselves on transparency, high-quality products, and customer satisfaction. While we deeply regret that this order didn't go seamlessly, the issue was fully resolved with a prompt refund and transparent communication.
If you have any remaining questions, please feel free to reach out directly to [email protected].
Best regards,
The Furrbby Team
TB
Tricia B.
Shipment never arrived
I ordered two litter boxes. They never came. On my order page it stated “ preparing for shipping “. When I contacted customer service, Robert told me to wait a few days to see if they showed as their info said they had been delivered. No, they didn’t arrive , and mysteriously I can’t get in contact with them. I would NOT recommend this company.
Response from FurrbbyAug 17, 2026
Hi Tricia,
We’re very sorry your two litter boxes never arrived and that you’ve run into difficulty reaching our support team.
We take non‑delivery issues seriously. Could you please email your order reference number to [email protected].
We will investigate what happened to your shipment promptly .
Thank you for bringing this problem to our attention.
Best regards,
The Furrbby Team
CB
Christine B.
Awful litter box, and even more awful Customer Service
Absolutely, horrible litter box! I bought the sifting litter box and it does not sift whatsoever. I still had to scoop it. When I asked to return the litter box, they gave me the runaround basically telling me it never advertise that the litter would slide, which intern means it will never set. I said I’m not here to argue with you and I would like to just return the box and they kept giving you the runaround attacking me of what kind of litter I use. They refuse to give me the return I had to put in a dispute with my credit card. By all cost stay away from this company. Their product is awful and customer service is worse.
Response from FurrbbyJul 30, 2026
Dear Christine,
We are deeply sorry to hear about your unpleasant experience with our litter box and customer support team. We fully understand how frustrating this whole situation has been for you, and we take your feedback very seriously.
We have notified our support team to reach out to you promptly to resolve your return request. Please keep an eye on your inbox, and our team will communicate with you directly to sort everything out.
We sincerely apologize for all the trouble we have caused you. Your honest feedback helps us improve our products and service constantly. We hope we can get a chance to make this right.
Best regards,
The Furrbby Team
SK
steve K.
i wanted to buy a sifting pan in XXL…
i wanted to buy a sifting pan in XXL size, not available.
Response from FurrbbyJul 10, 2026
Hi Steve,
We sincerely apologize for the unsatisfactory shopping experience brought by the stock shortage of the XXL sifting pan.
Could you kindly provide your order number? We will check the inventory status for you right away and notify you promptly once the XXL size is restocked.
Please do not hesitate to contact us if you have any further questions!
Best regards,
The Furrbby Team
