Lindsey
Customer service unreachable. Contact number on website is disconnected.
I placed an order for a litter box and my order was never processed. Customer service is impossible to get in touch with. They list a phone number on the website, but when you call the number is disconnected and not accepting calls. You can’t get connected through e-mail and they don’t respond. They just follow up and tell you to check your spam, but there’s no follow up there either. DO NOT BUY!! You will likely not get your order and won’t even be able to track somebody down to get your money back or to return your order.
Response from FurrbbyApr 29, 2026
Dear Lindsey, We are deeply sorry for the frustrating experience you’ve had trying to reach our support team, and for the delays with your March 20th litter box order. It is entirely our fault that our phone line was unreachable, and that our email follow-ups fell short — we take full responsibility for this. We completely understand how upsetting it is to place an order and then be unable to get help or updates. You deserved clear communication and a working support channel from the start, and we failed to deliver that. Your order has now been marked as our highest priority. Please send us a message at [email protected], and we will personally assist you with your order. Thank you for your honest feedback — it has already helped us improve our email response process to make sure no other customer goes through this. We hope to earn back your trust. Best regards, The Furrbby Team