FurrbbyReviews of furrbby.com

I AM EXTREMELY DISAPPOINTED IN MY LITTER BOX SET UP. I BOUGHT THE SINGLE EXTRA LARGE WITH THE SIFTER. PROBLEM IS WHEN I SIFT THE LITTER THERE IS NO WAY TO GET THE SIFTER BACK IN THE BOX. THE REASON I PURCHASED THIS WAS TO NOT HAVE TO SCOUP LITTER. THE AD IS VERY DISEAVING .IT IS MADE TO LOOK LIKE YOU CAN SIFT WITH EACH CLEANUP.

I want to give 5 stars like my last review but unfortunately I can not. Due to poor customer service and change in design. I have bought 6 XXL stainless steel sifting boxes for pine pellets. My first 4 boxes were the best ever. I was happy to pay what I did. Absolutely the best litter boxes ever! And they arrived quickly. Then I ordered two more. All ordered within 6 months. With the last being ordered on January 9 I believe. When I received them, after waiting more than a month there seems to have been a design change and they do not work properly as compared to my previous 4 boxes. I am very disappointed. They say they are addressing the issue. Ultimately furrbby did make things right by me by refunding my money and told me I did not need to return the defective boxes. But that was only after a month of frustration and emails, pictures, videos, contradictory emails. Them telling me at first I was past a 30 day return policy on an order placed on December 25, and received on January 29! With me again having to prove to them the shipping date printed on their own label! Trying multiple ways to get in touch with them. Very frustrating. Customer service needs a lot of improvement. I’m not sure if I ever communicated with an actual person. Furrbby go back to your original design! You had a great product.

Stainless steel sifting litter boxes are hard to find, and this is the best one I could get a hold of! That said, the design of the three tray version is lacking. The solid trays were not designed to be nested together. Doing so naturally creates a vacuum, which makes it almost impossible to lift the middle tray without the bottom tray also coming with it. In order to make it easy to pick up the middle tray during cleaning, there needs to be a pre-existing gap between the middle and bottom trays that allows air to circulate between them while they’re stacked together. The simplest solution would be to build into the shape of the trays small protuberances just under the lip. Instead, the designers of this product decided to include separate pieces that the consumer attaches to the trays after they’re manufactured. This is a little bit of a pain, but OK. Unfortunately, the pieces that the manufacturers include are little plastic cups that need to be screwed to the lip of each tray. The big selling point of stainless steel is that it is incredibly easy to sanitize or sterilize. Plastic, not so much. And the tiny holes and crevices created by these little cups are a perfect breeding ground for bacteria. To make matters worse, the holes to screw the little cups on are not pre-drilled. Driving the screws provided with the little screwdriver included in the box will almost certainly strip the heads of the screws. Once these plastic pieces are installed, it will be nearly impossible to remove them again without cutting them off. That means that the part of this product that is going to get dirtiest fastest is also impossible to clean thoroughly without getting destroyed. After looking over the design, I threw away the crummy plastic pieces and superglued some acorn nuts to the outside of the trays instead. That works way better.

Customer service was okay, but I purchased an expensive stainless steel litter box and it is leaking urine. I’m going to throw it out as soon as the I get another cheaper litter box to take its place. Very disappointing. It was past the return window so they gave me a $15 coupon to use at their online store. I’m not going to use it. It’s too bad because I was really hopeful about those product.