FurrbbyReviews of furrbby.com

Response from FurrbbyFeb 24, 2026

Dear Kurt, Thank you so much for your kind feedback and for being such a valued member of the Furrbby family! As for buying the pans separately, we love this idea and will pass your request along to our product team for future consideration. Thanks again for sharing your thoughts—they help us make Furrbby even better for you and your fur baby! Best regards, The Furrbby Team

Response from FurrbbyFeb 24, 2026

Dear Sarah, Thank you for your feedback regarding your order and delivery experience. Please trust that we take every customer concern seriously. However, after a thorough search of our records, we haven’t been able to locate any previous emails or support tickets from you matching the details of your order. It’s possible there was a technical glitch or the messages didn’t reach our main support inbox. To help us investigate and resolve this for you immediately, could you please reach out to our customer support team directly at [email protected]. We’d be happy to look up your order details, track your shipment, and assist with any next steps to ensure you receive your item or a resolution as quickly as possible. We look forward to hearing from you and resolving this as quickly as possible. Best regards, The Furrbby Team

Response from FurrbbyFeb 10, 2026

Dear Ryan Leroux, Thank you for your feedback on our litter box. Please trust that we take every customer concern seriously.However, after a thorough search of our records, we haven't been able to locate any previous emails matching your details. Its possible there was a technical glitch or the messages didn't reach our main inbox. To help us investigate and resolve this for you immediately, we have already sent the related email to you, could you please share any photos or details related to the issue you described? We look forward to hearing from you and resolving this as quickly as possible. Best regards, The Furrbby Team

Response from FurrbbyFeb 10, 2026

Hello Ellen Thank you for sharing your feedback with us. We’re sorry to hear the product didn't meet your initial expectations regarding size and usage. Regarding the size, our XL model measures 16.5" x 22.8", which we find provides a comfortable space for most cats. However, we understand that every cat's needs are different. If you require an even more spacious setup, we do offer an XXL version in our store that might be a better fit for your furry friend. Regarding the "messy transferring" you mentioned, our litter box is actually designed to simplify cleaning by eliminating the need for manual scooping, saving you time and effort. It sounds like there might be a small misunderstanding in the operational technique. We would love the chance to walk you through the process to ensure it's as efficient and clean as intended. Could you please take your time to check our email, and we’ll be happy to provide a step-by-step guide or a video tutorial to help you get the best experience if necessarry. Thank you again for your support of Furrbby. Best regards, Furrbby Customer Service Team

Response from FurrbbyFeb 10, 2026

Dear Mary, Thank you for your feedback. Please accept our sincerest apologies for the delay in shipping your order due to a temporary stock shortage of our liners. We fully respect your decision to request a refund for the unshipped items. Our records show that we have already approved and processed your request accordingly. After reviewing your case, our team noted that the issue was strictly related to stock availability rather than any product quality . However, we want to make sure we haven't missed anything. If there were any other concerns or if our communication fell short of your expectations, please let us know. We are constantly working to improve our inventory management to prevent this from happening again. We hope to have the chance to provide you with a better experience in the future. Best regards, The Furrbby Customer Service Team

Response from FurrbbyJan 27, 2026

Thank you so much for your amazing 5-star review! It makes our day to know our stainless steel litter box is bringing more ease to you and your precious fur baby—we truly appreciate your love and support 💛

Response from FurrbbyJan 27, 2026

Huge thanks for your wonderful 5-star rating and for choosing Furrbby again! Grateful for loyal fans like you!

Response from FurrbbyJan 26, 2026

Thank you so much for your 5-star love! We are thrilled to hear that our stainless steel litter box is making life easier for you and your fur babies. Thank you for choosing Furrbby again.