Christine B.
Awful litter box, and even more awful Customer Service
Absolutely, horrible litter box! I bought the sifting litter box and it does not sift whatsoever. I still had to scoop it. When I asked to return the litter box, they gave me the runaround basically telling me it never advertise that the litter would slide, which intern means it will never set. I said I’m not here to argue with you and I would like to just return the box and they kept giving you the runaround attacking me of what kind of litter I use. They refuse to give me the return I had to put in a dispute with my credit card. By all cost stay away from this company. Their product is awful and customer service is worse.
Response from FurrbbyJul 30, 2026
Dear Christine, We are deeply sorry to hear about your unpleasant experience with our litter box and customer support team. We fully understand how frustrating this whole situation has been for you, and we take your feedback very seriously. We have notified our support team to reach out to you promptly to resolve your return request. Please keep an eye on your inbox, and our team will communicate with you directly to sort everything out. We sincerely apologize for all the trouble we have caused you. Your honest feedback helps us improve our products and service constantly. We hope we can get a chance to make this right. Best regards, The Furrbby Team