I purchased a $2 course and I was charged for $79 on a "All Courses Subscription" that I didn't request.
Don't go with these people!
Response from FullofmindMar 4, 2024
Hi, Hallie.
We're sorry to hear that you experienced this unexpected payment.
Apparently, you opted in for a free week trial access to all courses when you purchased a course. The trial subscription to all courses expired and renewed into a monthly subscription according to the terms of the contract. Within a week, you are able to disable a trial in the settings or contact our Support team to avoid any further charges.
We care about our users and want your experience of using our platform to be positive. In case of any issues, please, feel free to contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or via email to [email protected].
Best regards,
Lina Kohl
Customer Support, Fullofmind
FS
Fredrik S.
Subscription scam, beware!
Update: Got a reply from fullofmind the 29th of january that I would get a refund, but no sign of any refund yet. The reply below from Linda was after I got this mail, so either their mail system doesn't work or someone is lying. One star review remains until this is solved.
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Evan Hayes | Senior Customer Support Manager at FullOfMind.com evan at fullofmind.com 29.01.2024 16:13
Hi Fredrik,
Apparently, your emails did not reach us, since I do not see a single request from you in our email system, unfortunately.
Thanks so much for your patience while we work on your request. I want to reassure you that our finance team is currently handling it. We understand it's important to get this resolved quickly, and we're doing everything we can to speed up the process.
If you have any other questions or need more help in the meantime, please feel free to reach out. I'm here to assist and will keep you updated on any progress.
Your understanding is greatly appreciated, and we're committed to sorting this out for you as soon as possible.
If you have any additional questions, please write to Support using WhatsApp – wtsp.cc / 19295616550
This way your message will reach you accurately.
Best regards,
Evan, Customer Support Manager
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My original review:
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Bought a discounted course (1.90usd) after watching an instagram ad, and to my surprise I was debited a full subscription (79usd) one week later, which I never approved or ordered in the first place. Immediately sent a mail which was followed up by two more, requesting a refund. No answers and no refund issued. Very dirty business practice.
Response from FullofmindMar 4, 2024
Hi, Fredrik.
We're sorry that you experienced this unexpected payment.
Most likely, you purchased the course and also added a trial subscription with it, therefore, according to the terms of the contract, the trial renewed into monthly subscription.
We've tried to make our subscription offer more transparent to avoid such issues in the future.
We also checked our records. Unfortunately, no emails or messages from you were found. Could you please contact us again?
You can reach out to us directly on WhatsApp at https://wtsp.cc/19295616550, or resend your email to [email protected]. We will be waiting for a reply from you.
Best regards,
Lina Kohl
Customer Support, Fullofmind
LI
Lilia
straight to the point
You can find high quality courses that also are straight to the point. I'm specially impressed by the Brain biohacking and the Konnakol courses.
CA
Catherine
Absolute scam
Absolute scam! Bought a $5 course and tricked into subscription. They took $79 from my account, after I asked for a refund they said the already had and ask me to contact my bank. Please be full of “mindful” of this company!
Response from FullofmindMar 4, 2024
Hi, Catherine.
We're sorry that such a situation happened.
It seems that the charge happened because you ticked the box to add a free week trial access to all courses while purchasing a course. The trial period has ended and auto-payment occurred under the Terms of Policy. Trial subscription is optional, you can cancel it anytime or contact our friendly Support team and our managers will cancel it.
After we refund a payment, the money is sent back to you, but your bank may have its own refund processing period, it may take a few days for funds to settle. That is why our manager would advise you to contact your bank after we issued a refund.
If there are still any issues, and you need our help, please, feel free to contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or via email to [email protected].
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
MG
Marisa G.
Absolute Scam! Very bad experience with FullofMind.
Same experience as some other users went through. "You buy a cheap course then they debit a further amount without warning or permission of $79" and I actually sent an email before free trial expired canceling. The email was ignored.
Sent another email asking to cancel the subscription again, and they replied saying the subscription was canceled and refund will be issued,still waiting on the refund that was suppose to be within 7-14 days.
Send another email, and also had to contact my bank fraud team.
Response from FullofmindMar 4, 2024
Hi, Marisa!
Very sorry to hear that you had to go through this situation.
As far as we see, while purchasing a course, you also added free trial access to all courses. Trial subscription is optional, you can opt out of it while purchasing a course or disable it in the settings to avoid further charges. The subscription renewed after a trial period according to our Terms of Service.
Yes, we issue refunds if you didn't like the product. As I see, our support managers replied to you and is handling your request, so we're taking this situation under control. Please, feel free to contact our support managers in case of any issues.
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
CH
Christopher H.
This company Will continue to take…
This company Will continue to take money out of your account for things you did not sign up for.
I complained and asked for refund and they just messed about.
In the end had to cancel my card and mess about to make it stop
Response from FullofmindMar 2, 2024
Hi, Christopher.
We're sorry you had a bad experience with our company. Indeed, we issue refunds for unwanted payments.
Unfortunately, we did not receive any emails from you.
It seems like you ticked the box while purchasing a course, which lead to adding one-week trial access to all courses on your account. The trial can be cancelled anytime in the Settings or via our Support team. The trial expired, and that is why the payment occurred.
Also, as we see, the subscription is cancelled now and the payments for the subscription have been already refunded in full amount.
We would like to improve your experience of using our service. Please contact our support team again, so that we could improve the situation.
Don't hesitate to contact us in case of any issues.
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
MI
MURIEL I.
Total scam.
Total scam.
I took a trial at less than 2 dollars and fed days after out of the blue they tried to take 259 DOLLARS ON MY CARD !!!
« Luckily » they’re wasn’t such an amount on my bank account.
I don’t know if they have interesting content or not but for sure the way they act is unacceptable !
Response from FullofmindJan 22, 2024
Hi Muriel,
We always issue refunds for unwanted payments under the Refund Policy.
Judging by what you write, it seems that when you purchased the course, you chose the option to pay for an annual subscription to all courses at once at a favorable price. Therefore, there was an automatic attempt to pay $259, due to the rules of the Terms of Service.
Don't worry, we would have refunded you right away if there was a payment.
I wish you a wonderful day. Please enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
TN
Tabea N.
Charged for free trial but good support!
UPDATE:
After emailing them, I did get a pretty prompt reply, confirming I would be refunded in full. Both the reply to my email and the reply here on TrustPilot and the fact that I DID in fact get a full refund with no big hassle, tells me that they are NOT a scam, they DO care about customer service. And while I am not happy with HOW The free trial happened, I am pleased with how they handled me. So I am changing my review to reflect the service, not the product.
First review:
Tricked into free trial though I remember NOT checking that box and thinking it looked a bit shady. Should never have bought a cheap course (which was cheap quality but again...you get what you pay for...). Not worth the hassle of now having to fight for a refund and doing a chargeback via the bank. Even if they HAD good quality courses (can't judge other courses), tricking people into the free trial by hiding it and then charging them 80 Dollars is shady business and actually becoming illegal (thankfully) in the EU.
Response from FullofmindJan 22, 2024
Hi Tabea,
Thanks for your feedback.
We have already made the course purchase page clearer so that our new users have time to get acquainted with the trial and monthly subscription offers. We are sorry that the opportunity to watch all the courses on our platform and go to live Zoom events has become a reason for worry.
Your refund has already been made, please wait for the money to arrive in your account.
If you have additional questions, please do not hesitate to write to us and we will answer them.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
