Tabea N.
Charged for free trial but good support!
UPDATE: After emailing them, I did get a pretty prompt reply, confirming I would be refunded in full. Both the reply to my email and the reply here on TrustPilot and the fact that I DID in fact get a full refund with no big hassle, tells me that they are NOT a scam, they DO care about customer service. And while I am not happy with HOW The free trial happened, I am pleased with how they handled me. So I am changing my review to reflect the service, not the product. First review: Tricked into free trial though I remember NOT checking that box and thinking it looked a bit shady. Should never have bought a cheap course (which was cheap quality but again...you get what you pay for...). Not worth the hassle of now having to fight for a refund and doing a chargeback via the bank. Even if they HAD good quality courses (can't judge other courses), tricking people into the free trial by hiding it and then charging them 80 Dollars is shady business and actually becoming illegal (thankfully) in the EU.
Response from FullofmindJan 22, 2024
Hi Tabea, Thanks for your feedback. We have already made the course purchase page clearer so that our new users have time to get acquainted with the trial and monthly subscription offers. We are sorry that the opportunity to watch all the courses on our platform and go to live Zoom events has become a reason for worry. Your refund has already been made, please wait for the money to arrive in your account. If you have additional questions, please do not hesitate to write to us and we will answer them. Best regards, Lina Kohl Customer Support Lead at Fullofmind




