FullofmindReviews of fullofmind.com

Response from FullofmindJun 17, 2024

Hi, Anastasia. It's sad that we've made such an impression about our company. I must underline that the payments on our site require consent from a client at the stage of the purchase. While purchasing a course, customers has an option to get trial access to all courses (all terms are offered while purchasing a course), so you can decide whether you need trial access to all courses or you can just buy a single course. We offer a trial subscription, so our users may test the platform and watch all other courses without additional fees within a week. You also can easily disable the trial in the settings or via our Support team. I couldn't find any letters or messages from you in our system. I guess, we'll need more details about the problem you faced to be able to help you. You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or send your email to [email protected], and our managers will gladly assist you in case of any problem. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 17, 2024

Hi, Eamon. We're really sorry that this situation caused so much stress. It seems that while purchasing a course, she also ticked the box to try our trial week access to all courses. I want to assure you, that our trial subscription is optional, you have to give a consent for that. After the trial period expired, it renewed into monthly subscription to all courses according to the terms of the contract. Unfortunately, I couldn't find an account with your name and surname indicated here on Trustpilot. Also, I do not see any messages or letters from you in our messaging channels. You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or send your email to [email protected], so we could sort this out. We're here to help and ensure your experience with us is enjoyable and hassle-free. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 17, 2024

Hi, Leala. Very sorry to hear that you're unhappy with using our service. I've checked the refund status on your account, your last payment has been successfully refunded on our side. If you had an automatic payment, it appears that you added a free trial week access to all courses. I should underline that trial our offer is optional. Moreover, we require a consent for a trial subscription from a client at the stage of the course purchase. You need to tick the boxes after reading the terms of a trial offer, you can easily opt out of it and stay only with one course. Also, within a week, you can turn off the trial in the settings or contact our Support team if you need a help with this. I hope, it shed some light on this situation. If you still need our assistance, or you have any questions, please, feel free to contact our support managers. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 17, 2024

Hi, Alexander. We're sorry to hear that you have a bad impression about our company. As far as I can see, you had a conversation with our support manager, after that your refund request has been approved, and then issued on our side, but it might take some time for a refund to be processed by the payment system. I must underline that we never ignore our clients' letters and messages. A trial subscription can be added only if you tick the box to get a week access to all course while purchasing a course. The trial is not added by default, our site requires your consent for this. It is very important for us that our clients see that our trial offer is optional, so we've made all possible to make it obvious. We care about our users and want your experience of using our platform to be positive. In case of any issues, please, feel free to contact our Support team. If you still have not received your refund, please, contact us again on WhatsApp at https://wtsp.cc/19295616550, or send your email to [email protected]. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 17, 2024

Hi, Rossanna. We are very sorry to hear that it seemed like a scam for you. We're trying our best to improve user experience of our clients, and it's sad to read that we couldn't take up to your expectations. The payment for a subscription could occur only if you added a free trial week to all courses while making a purchase. The free trial period expired, and it renewed into monthly subscription according to the terms of the contract. We've made our trial offer very obvious, so our clients could avoid an unexpected charge in the future. Furthermore, the trial can be cancelled in the settings or via our Support team. Unfortunately, I do not see that you contacted us regarding this issue, so we could resolve it. We understand your desire to have your money back, and you could also contact us first to receive a refund. If you contact your bank for a chargeback, refund may take up to 60 days, whereas refunds issued on our side take just 3–14 days. If you still need our help, feel free to contact our Support Team on WhatsApp at https://wtsp.cc/19295616550, or send your email to [email protected], we'll be glad to help you. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindMar 26, 2024

Hi, Heather. It's sad that it seemed like a scam for you. Our customers can unsubscribe any time in the settings or via our support team. Unfortunately, we couldn't find letters or messages from you on our messaging channels. We always reply to our customers and try our best to make their user experience even better. I've checked your account and see that your subscription is already cancelled, the payment was unsuccessful. Rest assured, no charges are planned. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindMar 26, 2024

Hi, Gala. We're sorry to know that you experienced an unwanted payment. Still, I have to underline that the trial subscription to all courses is optional, and you can opt out of it any time. Apparently, while purchasing a course, you also added a free trial week. After the trial expired, it renewed into a monthly subscription, according to the terms of the contract. I've checked your refund status and see that it's complete, refund has been issued on our side. If you have any questions or need our help, do not hesitate to contact our Support team, we're here to help you. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindMar 26, 2024

Hi, Chi. We're sorry to hear that you had an unexpected payment. Indeed, the system shows that you opted for a free trial while purchasing a course. All our users have to give a consent or opt of a trial while purchasing a course. We've made our trial offer transparent, so you could read about the terms of the trial subscription to avoid such situation that you experienced. Also, I've checked our records and previous communication with you. As I see, we refunded you the last payment, according to our Refund Policy. We advised not to contact your bank, only to make a refund process much easier and quicker for you. If you decide to have a refund via your bank directly, it may take up to 60 days for a refund to be processed on the bank's side. If a refund is initiated on our side (not through the bank), money arrives within 3–14 days. If you still need our help, feel free to contact our Support team, we'll be glad to assist you. Best regards, Lina Kohl Customer Support Lead at FullofMind