Fullofmind Reviews | Read Customer Reviews of fullofmind.com

Fullofmind Reviews | Read Customer Reviews of fullofmind.com

Fullofmind reviews

231 approved reviews, newest moderated first

Catherine
Jan 18, 2024
Theft and a scam.
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud team as this is obviously a deliberate attempt to steal from peoples accounts using the bank card details supplied.
Response from FullofmindJan 19, 2024
Hi Catherine, We are sorry you were unhappy with our platform. We don't write off money just like that. it seems that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. If you have additional questions please don't hesitate to reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to [email protected]. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report
Happy E.
Jan 18, 2024
Fullofsh*t not mind
Fullofsh*t not mind. Money returned. But a very shady business. How many didin't checked their account, and were losing money. Pitty.. website is good. But some I guess cannot make money honestly. Karma always walks along (for seller)
Response from FullofmindJan 19, 2024
Hi there, Thank you for your feedback. Most commonly a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so the payment is completely legal and authorized. We always issue refunds for all unwanted payments. As you said above, your refund has already been made. If you have additional questions or if we can make your user experience better, please write to our Support Team. Support Team WhatsApp – https://wtsp.cc/19295616550 Support Team Email – [email protected] Best regards, Lina Kohl Customer Support Lead, Fullofmind
Report
Amanda M.
Jan 18, 2024
This is SCAM I absolutely don’t recommend this…
I absolutely don’t recommend this webside. My daughter asked me to buy once dancing course and I agreed after that Ive been charged from my credit card €70 without permission. Straight away I written an email but there is no response for last two weeks. I’m gonna have to contact my bank and Ombudsman because I’m not gonna let them steal from a child. I will make sure. On every webside on Facebook and everywhere people knows that this is one big scam. Because I could make a decision about buying this yearly account if it’s my decision and not when they try to steal from me. I will write how they behave under every course so it won’t happen to anyone again.
Response from FullofmindJan 19, 2024
Hi Amanda, We are sorry you're not happy with our service. It seems that a trial subscription was added to your course purchase because your daughter checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so this payment is authorized. We always issue refunds for all unwanted payments. Unfortunately, our email system does not contain any messages on your behalf. To issue you a refund, could you please contact us again? Please reach our Support Team on WhatsApp at https://wtsp.cc/19295616550 OR email us at [email protected]. Include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately! Also, I requested your data through Trustpilot to make a refund for you and figure this situation out. We're here to help! Best regards, Lina Kohl Customer Support Lead, Fullofmind
Report
Zeljka S.
Jan 16, 2024
Ich habe nie abonniert für alle Kurse
Ich habe nie abonniert für alle Kurse, sondern nur ein Kurs in wert von 1.74 gekauft. Heute würde von meine Kreditkarte abgebucht 79,00 Euro. Bei Support und WhatsApp Nummer bekommt mann nur automatische Antwort. Es ist ein Betrug!
Response from FullofmindJan 17, 2024
Hi Zeljka, We are sorry that you had an unexpected payment and were not aware of your subscription. The payment system indicates that you also chose a trial subscription when you purchased the course (you have checked the box) and agreed to a full subscription after the trial period. Therefore, you were charged according to the terms of the contract. Now we are doing everything to make the trial offer even more obvious so that such situations do not arise. We want the best user experience for our customers. Soon we will be ready to invite you to see a new, more attractive, and understandable purchasing interface. I see your requests via email and WhatsApp. The employee has already responded to your email. Please read the employee's response and wait for your refund. We try to give our customers the best experience: only the highest quality courses from cool mentors, as well as access to 100+ courses and events 3 days a week by subscription. Please try using your subscription while you have access before your refund is processed. I am sure you will find a course suitable for you. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report
Deanna
Jan 16, 2024
Hanno una pratica fraudolenta
Hanno una pratica fraudolenta. Ho acquistato un singolo corso e mi hanno abbonato in automatico alla piattaforma. Ho certato di disiscrivermi ma non hanno mai risposto alla mail continuando ad addebitarmi una cifra mensile di abbonamento. Sono stata costretta a disdire la mia carta di credito per bloccare i pagamenti. Sono disonesti
Response from FullofmindJan 17, 2024
Hi Deanna, We are sorry such a situation has happened. Regarding the subscription, it seems that a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy. We typically respond to all queries within 24-48 hours. If you have not received a response, most likely your email did not reach us due to a technical reason. To issue you a refund, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550. Please include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately! Also, I requested your data through Trustpilot to make a refund for you and figure this situation out. We want to resolve your situation as quickly as possible. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report
Bea
Jan 15, 2024
I only bought a single class under 2…
I only bought a single class under 2 dollars from Full Of Mind. I then received an email about a trial membership. I emailed them at hello @ fullofmind.com back to cancel this trial membership immediately, within 24 hours of original purchase on January 2 2024 (after my purchase of one dance class under two dollars). I never heard back any confirmation about them canceling my trial membership. They attempted to charge my card after the trial membership period. Luckily my bank declined it. No, I do not recommend buying any classes from FullOfMind. Run away from this website and do not get lured into buying their special offer classes. Once they get your credit card number you will not be able to get a hold of anyone via email and they will attempt to charge you for their "membership" after a "trial membership" you tried to cancel.
Response from FullofmindJan 16, 2024
Hi Bea, I'm really sorry to hear that you've had difficulty reaching us and about the confusion regarding your trial membership. To resolve this, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to [email protected]. Please include details of your original purchase and your request to cancel the trial membership. I will personally ensure that your subscription is cancelled and that no further charges are made. Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our policy states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report
Melanie
Jan 15, 2024
Got totally scammed into paying 79 $…
Got totally scammed into paying 79 $ every other week. Just wanted to buy one course. My subscription says that I only have the one course, but they keep taking my money. They don't reply to my emails (you have to cancel per email). What a scam! There is a Facebook page for all of us who have made the same experience: it is called Full of Mind Scam. I am impressed that their Senior Customer Support Manager is on there, too, now and that he really tries to help. Very much appreciated.
Response from FullofmindJan 16, 2024
Hi Melanie, Thank you for reaching out. I'd like to clarify that at fullofmind.com, we offer individual courses as well as monthly and yearly subscription plans. With an active subscription, you have the advantage of accessing all the courses available on our platform, providing a wide range of learning opportunities. We typically respond to all queries within 24-48 hours. If you have any additional questions or need further assistance regarding our courses or subscription plans, please don't hesitate to contact us directly on WhatsApp at https://wtsp.cc/19295616550 or resend your cancellation request to [email protected]. Most likely, you purchased the course and also chose a trial subscription for it, therefore, according to the terms of the contract, the auto-payment period began after the end of the trial period. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report
Euclides
Jan 14, 2024
Violação dos dados bancários do cliente
O Portal Fullofmind esta realizando tentativas não autorizadas de cobrança em meu cartão, em dólares. Ja recebi vários emails! Vou replicar a reclamação em outros sites e redes sociais. Resolvam!
Response from FullofmindJan 15, 2024
Hi Euclides! Judging by what you describe, you also chose a trial subscription when purchasing the course. According to the terms of the agreement, after the trial subscription, automatic payment for the month of subscription occurs, for which you gave permission, so automatic attempts to write off funds are legal. Please write to us in Support so that we can find your profile and disable your subscription and then attempts to pay for the subscription will stop. Or you can disable your subscription yourself in your personal account! Please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us again ([email protected]) from the email address that you purchased the course with. We are sorry that our subscription came as a surprise to you. It gives you access to all courses and Zoom events on our platform, which has a lot of benefits at a good price. We have already changed the interface of our website and now you can describe both the benefits of a subscription and its payment methods even more clearly! I'll be waiting for your response, in case you have any further questions. Best regards, Lina Kohl Customer Support Lead at Fullofmind
Report