I ordered 2 pair of shoes through PayPal, when checking the fsj sight it kept saying I don't have any orders. I sent an email and they told me fsj shows are made upon order. The status never changed. I complained to paypal and got an invoice stating my shoes are going to be shipped by ups, it stated I needed to have a signature and I wasnt home. I tried to sign for the package online or change the address, because the sender filled out the wrong information I couldn't do anything. I went to pick up my shoes from the access center, low and behold, I had one pair of shoes. Where are my 2nd pair of shoes. My invoice said 2 pairs. This company will steal your money if you are not aware. I am so upset. You cant trust anyone.
Response from FSJ ShoesAug 29, 2023
Thanks for your order here.
Kindly note that we are honest seller.
We have so many customers all over the world and we are always trusted by them.
If you have any questions or problems, please feel free to contact us.
Best Wishes!
MS
Mivian S.
Requarding Immediately cancellattion same day not even a half an hour later they insisted on not honor there shipment cost of $ for quick delivering I have yet to receive the shoes
This Is a Scam company they have no word of honor nor do they value a customer.
Hello, mivian sanchez
Thank you for your order from FSJ
Once your package delivered, we will send an email with a link to track your order. We need 3-7 working days for producing your shoes (after order placed, every shoes would be produced by hand to ensure the quality).
Shipping time for DHL/UPS : 2-5 days
Shipping time for Free shipping: within 15 days.
I paid $ 9.00
Shipping Method:
Express Shipping - Shipping Time (2-5 days
And when I received my confirmation it said 5 to 12 Business days
Total time for receiving the order (DHL/ UPS) :5-12days
Total time for receiving the order (FREE SHIPPING) : 20days
If you have any questions about your order please contact us at
Your order confirmation is below. Thank you again for your business.
Your Order #100029723 (placed on May 11, 2018 5:14:51 PM EDT)
The minute i realize that I had paid 9 shipping ezpress fee i was notified that ir qould take 12 business days that was not on the agree of shipping it was 2 to 5 business day I emmediately cancel they my request contnued to send me emails even though i contines to dispute and cancel this order still process and contnued on with the order I madfe it cleared I camnceled with in 10 minutes as soon i received the email and they contnued on with the process these shoes come from a wholes sale place in China 12 messages in total requesting that my order be cancelled which was this email
Order placed
FSJ Support Team
May 11 (7 days ago)
to me
FSJ
Hello, mivian sanchez
Thank you for your order from FSJ
Once your package delivered, we will send an email with a link to track your order. We need 3-7 working days for producing your shoes (after order placed, every shoes would be produced by hand to ensure the quality).
Shipping time for DHL/UPS : 2-5 days
Shipping time for Free shipping: within 15 days.
Total time for receiving the order (DHL/ UPS) :5-12days
Total time for receiving the order (FREE SHIPPING) : 20days
If you have any questions about your order please contact us at
Your order confirmation is below. Thank you again for your business.
Your Order #100029723 (placed on May 11, 2018 5:14:51 PM EDT)
FSJshoes via freshdesk.com
May 11 (7 days ago)
Order Cancelled still today they insist on sending me the shoes this is the worst Compny i have ever dealt with
Cancel my order it said 2 to 5 days delivery
Mivian Sanchez
May 11 (7 days ago)
to support
to me
Dear Mivian,
When will you need the shoes ? We can expedite the order and get the shoes delivered within 1 week.
Sincerely
FSJ Support Team
Ticket id: 26082
On Fri, 11 May at 5:51 PM , Mivian Sanchez wrote:
not after we prepare your shoes and it reaches ups I want this order cancelled
FSJshoes via freshdesk.com
May 13 (5 days ago)
to me
Dear Mivian,
Sorry for that we couldn't promise the shoes will be delivered by that Morning.
Would you please extend your delivery date ?
Sincerely
FSJ Support Team
Ticket id: 26082
On Sat, 12 May at 9:40 AM , Mivian Sanchez wrote:
Will they arrive in the morning cause thats when my event is
On Sat, May 12, 2018 at 12:52 AM, FSJshoes wrote:
Dear Mivian,
We can get your shoes delivered by Next Friday, could you please keep the order ?
Sincerely
FSJ Support Team
Ticket id: 26082
On Fri, 11 May at 11:59 PM , Mivian Sanchez wrote:
I need them in to 2 to 5 days thats what it said I have an event on Friday and I needed those shoes for that day please cancel the order as I have already requested it said on there when I purchased them that if I paid 9 dollars. I would have them in 2 to 5 days and that is not the case that is false pretense and I wish to cancel this order thanks
On Fri, May 11, 2018 at 10:02 PM, FSJshoes wrote:
Dear Mivian,
When will you need the shoes ? We can expedite the order and get the shoes delivered within 1 week.
Sincerely
FSJ Support Team
Ticket id: 26082
FSJshoes powered by Freshdesk
FSJshoes powered by Freshdesk
Mivian Sanchez May 14 (4 days ago)
Are you kidding cancel my order cancel my order
FSJshoes May 14 (4 days ago)
Dear Mivian, After checked with our factory, the shoes will be sent out withi...
Mivian Sanchez May 16 (2 days ago)
I made it clear to you that my event if Friday Morning I also have continuesl...
FSJshoes via freshdesk.com
May 16 (2 days ago)
to me
Dear Mivian Sanchez,
Your shoes have already been shipped out by UPS 1Z10212VD920194045.
Would you kindly first accept it to check the shoes?
We would offer you 20% discount as for your compensation if you want!
Mivian Sanchez
2:07 PM (22 hours ago)
to FSJshoes
This is not my problem this is your problem I asked you to cancel my order the minute I realize that you had lied reguarding your shipping 2 to 5 days return my money for the last time I am tired and stressed out i have continuesly asked you to cancel!!! No one told you to continue on with the order I cancelled emmediately. Poeple will know that the shoes do not arrive when they say they do and that they are coming all the way from China I am not joking today I will make sure to place me review any were that has to do with FSJshoes inckuding Facebook Tweeter and instagram and any amazon were else I need to including google. You will never have another oppurtunity to full any one else. RETURN MY MONEY AND CANCEL THIS ORDER I EXPECT A FULL REFUND,
Response from FSJ ShoesAug 29, 2023
Thanks for your order here.
Kindly note that we are honest seller.
We have so many customers all over the world and we are always trusted by them.
If you have any questions or problems, please feel free to contact us.
Best Wishes!
KB
Kenny B.
THIS IS A SCAM COMPANY AND THE SHOES…
THIS IS A SCAM COMPANY AND THE SHOES ARE TERRIBLE OMG DO NOT BUY DO NOT WASTE YOUR TIME.
Response from FSJ ShoesAug 29, 2023
Thanks for your order here.
Kindly note that we are honest seller.
We have so many customers all over the world and we are always trusted by them.
If you have any questions or problems, please feel free to contact us.
Best Wishes!
VW
Val W.
I'm so sorry I did not use a company…
I'm so sorry I did not use a company like TrustPilot before I placed my order with FSJ. DO NOT USE THE SERVICES OF THIS COMPANY! IT IS A SCAM BUSINESS RUN OUT OF CHINA, AND NO AFFILIATE IN THE US AS REPRESENTED BY ADDRESSES LISTED. In April I ordered two pairs of shoes and paid through Paypal. After several weeks I only receive l pair of heels in the wrong color with half of the sole coming loose on one side. Second pair was not in the box even though invoice noted it should have been shipped. No explanation of non-delivery was in package. Customer service number was bogus. Email attempts to listed customer support address did not go through either. I will be filing a dispute with Paypal to get my money back. Worst online ordering experience ever. I want a full refund!
Response from FSJ ShoesAug 29, 2023
Thanks for your order here.
Kindly note that we are honest seller.
We have so many customers all over the world and we are always trusted by them.
If you have any questions or problems, please feel free to contact us.
Best Wishes!
CI
CindyG183
I'm size 5.5 and they run 1 full size big!
I bought these lime yellow beautiful pumps on my size 5.5, how dissapointed that these run 1 full size big!! they fit like a 6.5 or 7! I really want my $69.00 back not willing to wait another full month for an exchange
Response from FSJ ShoesAug 29, 2023
Sorry to hear that.
Kindly note that we always offer return policy within 30 days since the delivery date for our customers.
If you have any questions or problems, please contact us.
We are always here waiting for you.
Thanks!
AL
AL
0 star review for FSJ garbage shoes
I would give FSJ 0 star review if possible. I bought a pair of high heels from them and paid extra for 'Express' shipping. Delivery with this method was guaranteed in 2 weeks. 4 weeks later, no shoes. I contacted customer service, which was followed by multiple back and forth re-confirmations of my address and multiple 'shipping numbers' (none of which worked for any shipping providers). 5 weeks after purchase it was obvious they had sent nothing, so I said 'don't bother, I'll initiate a dispute through PayPal'. 2 weeks later, shoes arrive. According to the shipping slip, they were shipped ONLY AFTER I asked for a refund. I returned them and initiated a dispute through my credit card company because FSJ was again giving me the run around.
The shoes they sent were complete garbage. When I opened the box, I just kept thinking how the F do you manage to make a leopard print shoe look so damn hideous; true sweatshop garbage! There was visible glue stuck along the sole and top suede 'leather' (mostly leaked onto the top leather), the heel tips were barely attached. The shape of the toe box was warped and not even symmetrical between the left and the right foot. I couldn't even bring myself to put them on, they looked and felt so bad.
I sure hope they go out of business, sooner than later.
Response from FSJ ShoesAug 29, 2023
Sorry for the inconvenience.
Kindly note that there were so many reasons influencing the shipping.
And we always offer return policy within 30 days since the delivery date for our customers.
If you have any questions or problems, please contact us.
We are always here waiting for you.
Thanks!
LM
Laura M.
Great shoes!
After months of not receiving my order it finally arrived.
Response from FSJ ShoesAug 29, 2023
Thanks for your order here.
Kindly note that we are honest seller.
We have so many customers all over the world and we are always trusted by them.
If you have any questions or problems, please feel free to contact us.
Best Wishes!
NC
Ngọc Hà V.
I have had a terrible experience with…
I have had a terrible experience with this brand. I purchased because I saw on the website, it said this was AMERICAN brand, turned out, it is Chinese. I have been purchasing a pair of shoes for more than 4 weeks, but I haven't received it yet. After going to post offices many times, they said maybe because FSJ didn't pay for tax. On the website, about the refund policy, there is no information about deductions, but they said if I wanted the refund, they would deduct import taxes and duties. That is terrible, very terrible.
Response from FSJ ShoesAug 29, 2023
Sorry to hear that.
Kindly note that we always offer return policy within 30 days since the delivery date for our customers.
If you have any questions or problems, please contact us.
We are always here waiting for you.
Thanks!