azimetlaw
The product and the customer service…are both subpar. Do not waste your money!
The product and the customer service are both horrible. Please, read the customer reviews (especially the one-star reviews; I am convinced the 5-star ones are by bots or employees) before you buy -- you will be saving yourself from a lot of aggravation and disappointment in the future. The boots that looked great in the picture arrived 3 weeks after I ordered them. Based on the reviews I read after I purchased them it appears that I actually received my item faster than many others, as every real customer had to wait at least 6 weeks before they received the item(s) they bought. You can not track your order after it is shipped, as the carrier they use only tells you that your item(s) is "in transit". If you contact customer service to find out exactly where "in transit" your items are, all they will tell you is that they are "in transit". So, the tracking number you get is pretty much useless. The quality of the boots I bought is very poor. I had read in the description of the boots that they would be vegan leather, which is fake leather. So, I knew that before I bought them for $115.00. However, I had purchased some vegan leather pumps by another brand and they are fantastic -- you would never know they weren't real leather. These boots? Totally fake looking. The wedge heels are plastic and look like plastic. The fake leather looks like fake leather. They are not well made, except for the laces which are ok. The boots are too big -- my feet swim in them. Which brings me to their customer service. I wanted to return them and get a refund. Unfortunately, if you return your item for ANY reason, you have to pay the shipping charges (this is stated in their return policy, which I didn't read before purchasing. My bad.) I emailed them about returning the boots and they reminded me about the return policy, and offered me an exchange instead of a return. I said okay, I'll just get the same item in a smaller size. Simple, right? NOT. They sent me an email telling me that I had to take a video of me wearing the boots so they can decide whether or not the boots are too big. That is the most ridiculous thing I've ever heard. Like, what? They have x-ray vision and can see inside the boots to determine if they are too big? I'm going to do it, and then contact my credit card company to dispute the charge because they are being such jerks. But, you are now warned. Do not waste your money. UPDATE: After posting this review, FSJ Shoes contacted me and offered to let me keep the shoes and they would refund the entire purchase price, IF I deleted this review. I refused. After some back and forth, FSJ Shoes finally agreed to refund the purchase price after I returned the shoes at my expense, and sent them the tracking info, as per its online return policy. In other words, they only agreed to do what they were legally obligated to do in the first place. I gave them an additional star because they refunded my money once they received the tracking info, as opposed to actually waiting for the shoes to be delivered. I read in another post that they don't have a US address. They do, and I have it, so if anyone runs into the same problem, reach out and I'll share the address.
Response from FSJ ShoesApr 13, 2026
We apologize for any inconvenience this may have caused. Vegan leather is synthetic leather; if you require genuine leather, it can be custom-made, as stated on the website. Regarding return shipping costs, this is also explained in the policy. We offered a free exchange to help you avoid return shipping fees. Because the shoes you received were the wrong size, we need to determine which size of replacement shoe would be more suitable, which is why we requested the video and measurements.