FSJ ShoesReviews of fsjshoes.com

I ordered a pair of gold pumps for $109 that looked like they came from Temu! I ordered them in my size and they were enormous. I reached out to the company and they said they would send me a smaller size, and that I can just keep the ones that I had. After waiting for a while I realized they never sent them out therefore I sent them another email. They stated that I needed to take down the review first. I told them that’s not what we agreed on, and I was under the impression that the shoes were on its way. I told them I would reconsider my review once I received the replacement, because out of good faith I thought they were trying to rectify the problem which is why I agreed to those terms, besides I needed them for a wedding and I had no time to find another pair. They then sent me another email and claimed that I said in a previous email that the item was no longer needed! I then requested they send me that email, but of course they couldn’t because I never wrote that! They then said, if I took down the review, send back the shoes, they would refund me. I did not do that, because it became very clear to me that they never intended on helping me in the first place. I did although decided to donate the shoes to Goodwill seeing that I had no need for gigantic shoes. I feel this company falsely advertises, and makes it appear as though they sell high-quality shoes based on their photos. They are over priced items that are cheaply made that look like they come from SHEIN, or Temu. Their merchandise is the worse of the worse, and they have no intention of rectifying problems, and I highly doubt they will even refund you for trash that they made a huge profit on. SECOND PART: In response to their response below…I did agree on receiving a new pair in a smaller size. They even requested I send them a photo of the gigantic shoes on my feet, and they suggested a size which I did agree on. After waiting for them to arrive they never sent them out, because they decided to changed their agreement, and the conditions were that I needed to delete my review first! Now they are trying to claim in their response below that I said in my review that they did not respond to any of my emails, and now they are adding that I said that I was going to discard the new pair upon arrival. As you can clearly see in my review above I NEVER stating that they never responded to me, and I NEVER said in any of my emails that I would discard the replacement! It was ONLY AFTER never receiving the replacement, and them deciding to change the conditions was when I then informed them that I would change my review and leave them a worse one because of there sudden change of terms. This companies main concern is not wanting bad reviews, and they have no intentions of rectifying anything!

I bought a pair of boots from this company for $129.00 they said they were Sam Edelman boots. When I received them they were a joke they were knock offs. They were supposed to be leather and they were polyester. I complained so they sent me another pair of different shoes I like on there on their website it said leather shoes. When I received them they were plastic. Never again would I buy from this company and they falsified what is the truth about there products. They shouldn’t be allowed to sell to anyone. They need to shut down. 🧐

Shoes I purchased were badly made, dust all in the bow, puckered satin heel and a size too big. The price was £68 which is a lot for a badly made pair of shoes that didn’t fit. I got a full refund but no help with the postage which was £23.00. When I asked for some money back for the postage I received no more emails. Not good enough as the shoes were badly sized and too big… not fit for purpose.

When the shoe finally arrived, three weeks late, it looked very flimsy, the insert was glued on, and it wasn’t cut properly. It looked very flimsy and uneven, just below the toe. It was already lifting off. The soul were also glued to the hill. The strap across the toes and across the ankle were very flimsy made, and they were thin almost like paper. Also, initially I was told it was made in America, but when it was shipped, it came from China.

I bought these shoes for my girlfriend, and unfortunately, they were extremely uncomfortable and looked cheap. When I requested a return, FSJ initially told me I could keep the first pair and choose another pair instead. We tried again, selecting classic black high heels, but they arrived with an oversized belt/latch that looked completely ridiculous and served no purpose. When I reached out to FSJ’s return department, I was told I would have to return both pairs, which I did via USPS (the cheapest option I could find - $60). On top of that, while FSJ refunded the cost of the shoes, they did not refund the $30 shipping cost for the initial order. In the end, I lost $60 due to their product flaws and misleading handling of the return process. This was by far the worst return experience I’ve ever had. Their team seemed more focused on keeping the shoes to make money than actually helping the customer.

Now I feel threatened. The email I received this morning from Ms. Chen from FSJ shoes: ‘Changing the size requires remaking the shoes, hence the delay. Please delete your comment, and we will cancel your order and apply for a refund.’ Sincerely Cara Chen FSJ Support Team’ ‘Please delete your comment, and we will cancel your order and apply for a refund’ was in bold lettering. My review contains only facts about my experience. I was not told these shoes are being ‘handmade to order’. Had I known, I would not have changed the size, since my daughter’s size is between sizes 3 and 4, and we are on a time constraint (prom). Additionally, the FSJ size guide does not open to include the directions, and diagram, for how FSJ measures the foot. You have to scroll down to the bottom. I had no reason to scroll down, as my daughter wears the smallest sizes (listed at the top). It is unethical to suggest I remove my review in order to receive my refund. So Disappointed. I ordered size 4 on April 1st for my daughter’s prom April 25th. I would have ordered earlier, but I had never heard of the company, nor come across it online before. I was truly very excited - it’s so hard to find ‘women’ shoes in her foot size. After the 3 business days, the order had not yet shipped. I contacted the company and asked if it would be shipped soon because my daughter is ‘in between size 3 and 4’ based on their sizing chart and I was unsure as to whether I’d need to (hopefully have time to) return size 4 and purchase size 3. The representative was prompt, provided a diagram of how to measure for ‘heel to toe’, and told me not to order two different sizes. Based on the diagram, I had not measured correctly and likely my daughter is a size 3 in their shoes. I was very appreciative. I later realized this diagram is on their ‘sizing guide’, but you have to scroll all the way down to get to it (my child is in the smallest size, so I had no need to scroll down). It was April 7th (same day I received the email response from the FSJ representative) when I confirmed to her the change to size 3. April 10th I emailed, again, asking if the shoes would ship soon (I did not expect incurring an entire new 3 day ‘processing’ time just for changing size). I am notified on April 11th the shoe is ‘handmade to order’ and she can try to ‘expedite’ the making of the shoe. This is very frustrating because, one, nowhere on the site does it say the ‘as is’ shoes are ‘handmade to order’ (the customized ones clearly are), two, the 3 day processing time is complete for the size 3 shoes so I don’t understand why there is a need to ‘expedite’, three, had I known the shoes are ‘handmade to order’ I would have kept the size 4 shoes (the difference in the size 3 and 4 is not that large, and her feet are a little on the ‘wide’ side). She now says to ensure I get the shoes on time I need to pay $30 expedited shipping. I refuse to do that. I could BARELY validate paying $120 for prom shoes to begin with. So, long story short, scroll all the way down on the sizing guide to get a diagram of how to measure for the fit of your FSJ shoe, and ‘processing time’ = hand making the shoe to order, so do not expect it to be only 3 business days, in addition to the up to 12 day shipping time.

Ordered a pair of shoes that came nothing like in the photos on the website. They don’t accept refunds because I wanted the inside lining to be leather (which obviously isn’t). I don’t care that much about the 100$ I lost, but their answer to my email saying they don’t see any difference between what i got and the website photos was disappointing. Absolutely avoiding them in the future.

The shoes have a scuff on the back. They are too big and your company does not want to refund me my money.