FSJ ShoesReviews of fsjshoes.com

Customer friendly

I was soooooo pleased with the efficiency of placing my first online order at FSJ shoes . The extra savings offered and reducing the total due was absolutely amazing and genuinely appreciated! I WILL continue being a shopper here !

Outstanding customer service. The original pair of shoes I bought ended up being too small though I ordered my usual size. They were very pointy therefore narrow and when I contacted customer service, they sent me a brand new pair in another size that fit perfectly. I highly recommend this company. They stand by their product and the shoes were beautiful. I got the black velvet ballet flats with the bow and they are just gorgeous. I will definitely buy from this company again.

Shoes are beautiful! Customer Service was amazing!! Will definitely order again soon!!!

I had ordered two pair of shoes from fsj and at first was not happy with the time in which I got them because of a glitch because I wanted hem customize, but as soon as I got in touch with them, they immediately responded and give me back a refund

Amazing customer service. Very prompt with responses and resolution. Very accommodating and items true to nature and photos. I’m very pleased

They rectified a problem i had with another order and made the shoes i ask for which fit great and look great, seems to be good quality

Honestly, FSJ's customer service has been examplary. Initially the shoes ordered did not fit well, so FSJ requested a video of my wife's feet in the ordered shoes. They actually used this video to custom-make a new pair of shoes for her based on what they learned from it - really quite amazing. Unfortunately the replacement shoes got lost in shipping and were falsely tagged as "delivered" by the shipping company. To rectify this, they made ANOTHER pair and re-sent it via DHL at no additional cost. The entire customer service experience has been nothing but impressive, and without any language problems, either. I want to thank Cara and Xuequin of the Support Team for their efforts in making things right. Yes, it took a while - but they did everything they could, and I appreciate that.