Froya OrganicsReviews of froyaorganics.com

The product is wonderful and works well with my skin. It is a bit spendy and out of my price range to order consistently, but I will order again when I can after running out. An order came through I thought I cancelled and the help desk email provided responded, reversed, and refunded that order in under 24hrs. So far what a great company and product🩵

Snelle levering, goede producten. Ook een snelle hulp bij de vervanging van een product dat beschadigd was.

I loved the wrinkle erase night balm. The email support was very good and fast response. Thank you Marta

Not impressed, no matter how little I put on my skin ends up greasy and slippy it doesn't sink in. Tge daytime glow moisturiser is hideous, its as if there is turmeric in it, makes my face look like an oompa lumpa. Expensive for what it is. My arnica in a tube fir a quarter of the price is just as good. I was sucked in by the clever marketing campaigns.

My experience with Frøya Organics has been defined by unclear communication and a complete lack of financial transparency. I discovered a subscription on my account that I never knowingly agreed to. When I tried to cancel it immediately, the website simply didn’t allow it. Instead of real support, I was met with a chatbot that claimed my issue would be sent to a human agent. Nothing happened — except that my order was shipped anyway, despite my attempt to stop it. The company provides no straightforward explanation of charges, subscriptions, or future payments, which makes the entire process feel intentionally confusing and deeply untrustworthy. I’ve since asked my credit card provider to block all future transactions from this company. I want my money refunded, and I want absolutely no further connection with Frøya Organics. This is, in my experience, a company that operates with misleading practices and financial opacity — and consumers deserve better. UPDATE dec 7th 2025 - Customer service, a human this time for publicly sharing experience apparently helps) got in touch after the bad review, promising me a prepaid return label as a ‘service’. No label received. When following up, I again encountered their bot, leaving me without an option to return the products I already cancelled after ending up in a subscription I never asked for. I still have not received a return label, nor are my subscriptions cancelled (they say they are but they are still planned in my online account and I cannot adjust this myself). What a scam! UPDATE dec 8th: email of the supervisor regarding the unwillingness to provide me with the shipping label (not possible.): “I am the supervisor, and we cannot offer you that. The only thing I can do for you is process a refund if you are willing to remove those bad Trustpilot reviews.” Your request that I remove my Trustpilot reviews in exchange for you processing a refund is inappropriate and violates consumer protection standards as well as Trustpilot’s guidelines, which explicitly prohibit asking customers to alter or remove reviews in return for financial compensation.

Associates of FROYA always respond quickly to my enquiries about their products. They are friendly, helpful, and very supportive. The products arrived in just a few days, and so far, I'm loving the natural herbals on my face. The texture and color are far different from the ersatz chemical brands. I'm eager to see if my skin improves in a month or two.

The brand sells itself wrapped in a poetic Nordic mythos — gods, mists, stars, rituals. I even received a letter in verse signed by “Frøya” announcing the shipping of my balm. But when a problem arises — when a customer expresses a genuine concern — the enchantment vanishes. The response from customer support was dry, generic, and showed no empathy, nor any trace of the language, care, or symbolism the brand claims to embody. Later, they explained variations in the product by citing logistical convenience — saying they produce by continent “to ensure quality compliance.” The tone was more retail chain than sacred ritual. The truth is simple: this is an American company using European aesthetics and poetic language as commercial veneer. The spirit they promise is not present in what they do — only in what they say. And for a European, the dissonance is stark. Beautifully wrapped. Poorly upheld. - Updated review following the company’s public response: As expected, in the public space of Trustpilot, the company replied with warmth, kind words and carefully crafted phrases. Unfortunately, the private experience was very different. For several days, I was passed through automated replies, with no meaningful human contact. The few messages that appeared to be from an actual staff member consisted of a single dry paragraph — with no courtesy or genuine engagement. As for the product itself: I have used exclusively natural cosmetics for years, and I am intimately familiar with what true natural fragrances are. What I experienced here was not a subtle botanical note — it was a strong, intrusive odour, which, once applied to the skin, resembled the smell of fried cooking oil. It is unfortunate that I had to come to a public platform to receive any form of attention.

Purchased anti aging products on a subscription, used for approx 2 months and was happy with the products but decided to go back to my usual routine. Contacted Froya to cancel, as I was tied into the subscription and could not do it on the website. I offered to pay the difference but was told it wasn’t necessary and the subscription was cancelled. Excellent customer support. Very easy to deal with and prompt correspondence. Zoe Chambers