Alice L.
Incredible Customer Service
I had some trouble with my subscriptions on the website and had to email support request. I received such prompt responses that I was convinced it had to be AI but it was a real person — and they actually fixed my issue immediately — and then asked a proactive question that showed they thought perhaps I needed further help with something I hadn’t asked about. It showed that they were looking at my full account and not just the one item I had issue with. I’ve almost never had such a positive support experience in my life anywhere!
Response from Froya OrganicsMar 8, 2026
Alice, wow. This review honestly made our whole week!! The fact that you noticed the team going above and beyond, not just fixing the subscription issue but proactively looking at your full account to help, that's exactly the kind of care we want every customer to feel. It really is real people behind those responses. Thank you so much for sharing this, it means the world to us. All the best, Tobias @ Frøya