Froya OrganicsReviews of froyaorganics.com

J’ai commandé deux produits la baume de jour et la baume de nuit, j’ai fait une utilisation et jai eu plein de boutons , j’ai retourné les pots et j’ai remarqué la présence de points blancs comme du moisis, j’ai contacté le service client pour réclamer un remboursement ils ont sois disant transmis ma demande, j’ai relancé une semaine plus tard mais j’ai eu la meme réponse; ca fait maintenant 2 semaines, je pense que c'est uniquement une arnaque… aucune consideration pour les clients…

Order Number: FO1540898 My order was meant to be delivered yesterday October 22, 2026. The delivery driver has not communicated back to VeHo about package location. In looking at the delivery photos, looks like the driver kept the package in their car and just took a photo near my address to mark order delivered but kept the package. I am communicating with Froya help support email for a refund, have not heard back yet on what will happen now . I was excited to try the products :-) hopefully I can be sent a replacement order or not sure yet if the company will refund. Again, I'm not sure of the next steps now for resolution. Thank you!

Ordered a kit with hair and skin. Paid and noticed that the hair was no longer listed. Emailed immediately with a response someone would get back to me. I sent pictures of the ad and order page. No response. Also questioned guarantee tried to find page to post before pictures. No finding it. Emailed no response other than someone will get back to me. Then order arrived with half the order paid for. Cancelled subscription immediately. Dishonest company. Do not buy at all!!! Save yourself the stress.

Bought a single pot of moisturiser so I paid the higher price as I didn't want the monthly subscription. Company set up subscription anyway and charged me for a second pot. Tried emailing but no response and tried phoning but no response. Let's hope i get a response before they charge me for a 3rd pot. I can't even use the stuff because it contains lanolin which I'm allergic to. Do not buy from this company. Scammers! The company is quick to reply on Trust pilot and have actually refunded me. Pity I had to contact my bank and put a review on here before I got a response though.

⭐ Disappointing product and even worse customer service I’m really disappointed with my experience with Froya. Rather than improving my skin, the products actually left me with more blemishes and made my skin even greasier than before. To make matters worse, I was unaware that I had signed up for a subscription until the next instalment was taken from my account without any prior warning that I was aware of. I contacted them to cancel, as I had no intention of continuing with the subscription, and although they have cancelled future payments, they have completely ignored my email requesting a refund. Instead, they have sent out another order of products that I can’t use anyway, despite the fact that the original products made my skin worse. I understand that products don’t work for everyone, but what has really let Froya down is the lack of customer service and the refusal to respond to a reasonable refund request. I’m now left out of pocket for products that haven’t worked for me and have no use for. I wouldn’t recommend Froya based on my experience. The products didn’t deliver the results I hoped for, and the way the subscription and refund issue has been handled has left me thoroughly unimpressed.

Horrendous - a spam subscription company. Do not purchase.

I placed and paid for my order on October 2, 2026. Twenty days later, my creams still haven't even left the warehouse! After repeated emails, Frøya Organics finally responded, saying they are still investigating why my order hasn't been shipped — and that this investigation could take up to another 10 days. Seriously? Is it normal for this company to take 30 days just to investigate why an order hasn't even been dispatched? I paid for products, not endless delays, excuses, and unanswered emails. The lack of transparency and the complete disregard for the customer’s time are unacceptable. Think twice before ordering from Frøya Organics!

"This is by far the worst customer service I've ever had. It's taken weeks to get an answer to my email and no-one is listening to how I felt as a new customer or the complaints I raised. I just feel like a computer, not a person, is replying to me. I will leave an honest review of my experience with Trustpilot as your company feels like a mass marketing operation focused only on money, not genuine service. Your brand name Froya Organics is very misleading because it does not use organic products. Really disappointing all around. Please remove me from all correspondence." This was my last email to customer service. As a new customer, I was tricked into completing a customer survey for a free gift which took time out of my day. The free gift came and it was 20% off a shampoo that I didn't want anyway. That was my first 'gift' after spending 50gbp with them :-( I wrote to tell them it didn't feel fair to get customers to do this saying there is a free gift when there is not. Its a 20% discount so please make that clear. And I don't want Froya shampoo. The second thing I wanted to question was their brand name FROYA ORGANICS suggesting the products are 'organic'. They are not. Again nobody replied to this. Customer service were rude and abrupt with me so I ended my subscription and have told them to delete me from their records. Horrible experience. Thanks for listening!