Froya OrganicsReviews of froyaorganics.com

I purchased Frøya Organics' Complete System for Mature Women's Skin, hoping to improve my skin's hydration and condition. Unfortunately, my skin hasn't reacted well. After using the products, my skin became extremely dry, flaky and cracked. I contacted customer support to explain what had happened. To their credit, they acknowledged my concerns and informed me that my first order was covered by their skin reaction guarantee. They asked me to complete a claim form and provide photographs of my skin before and after using the products, along with a photograph of the product. However, I accidentally pressed return on the form and was unable to continue with the process. I contacted them for help and explained the problem. Since then, I have repeatedly chased them for assistance and a working link so that I can submit my evidence and progress my claim. Instead of receiving a practical solution, I have received generic, seemingly automated responses telling me that a team member will look into my case and that I will be assisted soon. Despite these assurances, I am still waiting for the help I need. I am not asking for special treatment. I simply want the opportunity to complete the claims process and have my complaint properly reviewed. I hope the company takes this feedback seriously and improves the way it handles customers experiencing adverse skin reactions. I will update this review if the matter is resolved.... Update to my review: A positive resolution I’m pleased to update my review following contact from Harold, the Customer Service Manager at Frøya. He personally apologised for the delay, explaining that a recent change of email providers had caused some communication issues. Harold has been extremely helpful and understanding. He has initiated a full refund under Frøya’s allergic reaction guarantee. I really appreciate the personal attention, professionalism and effort he has made to put things right. Thank you, Harold, for turning a disappointing experience into a much more positive one!

After being in touch with Froya it appears I have been a victim of a fraudulent website!!! I purchased through Froya and through shop!! but it appears it has a slightly different ending to the website. This is so disturbing but Froya have emailed me directly to confirm this and it has now been reported to PayPal and shop. Thanks to Harold at Froya it is not their fault but i am now very wary of purchasing even after I did my due diligence on here prior to purchase 🥲 Not at all happy. Placed order on 8/10 nothing received and no reply to my email? £122 taken instantly on order but no products or information 💁🏻‍♀️ not at all happy!! Be careful!! Next step yo report if nothing received from this review. If sorted am happy to remove!

While I like the concept, it's a bit too heavy for me. It's good at night but for daytime, it's too sticky to use with foundation. AND, I am careful to use the smallest amount possible to get it to cover my face. I am not over using it.

My husband paid for the first order, and now they just reserved a huge amount for a subscription. Their policy says we can't cancel until this second payment goes through! Total fraud, had to block his card. The products are not even good enough to reorder. Stay away!! UPDATE (21 Oct 2026): Frøya Organics is sending email after email and still nothing. This is taking longer than 5 minutes. They (some guy named Harold) are asking my husband to “update review about Frøya Organics Customer Support experience and his assistance” on Trustpilot. They claim they “refunded” him but they sent money to a completely different card that isn’t his (cause cards ending numbers isn’t his card). Total joke. UPDATE (23rd Oct 2026): Frøya Organics refunded my husband. Thank You, Jesus Domínguez. This is the customer support everyone is looking for.

It was almost impossible to get a refund for a product that shipped out because I never got an email reminder about a subscription that I thought I had cancelled

I was unsatisfied with the results. Still have the same dark circles under my eyes. However, the company reached out to me and gave me a full refund, which was a very satisfactory resolution.

This product gave me a terrible reaction. My entire face and neck was covered in red patches and tiny bumps. I contacted the company, included photos, and have yet to receive a response. Also they wont allow me to ask for my money back with their guarantee until it’s been longer than 60 days. Even their request for review email is fake, unless you choose 5 stars the link will only take you to their purchase page. I am beyond disappointed and would recommend you think twice before ordering. Updated Review 10/14/2026: The company responded to my review with a different email than they had originally corresponded with me on and me to reply to, which i did. I forwarded the original chain to them along with this review and they issued a full refund same day. They did apologize in the email for the confusion and not responding through their other address. Increasing to 3 stars

I like your products, but when I canceled my subscription, I received an email assuring me that the cancellation was complete and requesting a review of my experience. I waited to confirm that the subscription had indeed been canceled, but unfortunately , I was charged for it again. I hope this gets taken care of. Customer service is important. BL