Froya OrganicsHandmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Magali S.
My problem was solved quickly and efficiently. Very kind response as well.
Response from Froya OrganicsOct 1, 2026
Hi Magali, thank you for this! We always want things handled quickly and with kindness, so I'm really glad that's exactly what you experienced. Appreciate you taking the time to let us know. All the best, Tobias @ Frøya
Amanda B.
Thank you to JK for the prompt, excellent service! - Amanda
Response from Froya OrganicsOct 1, 2026
Hi Amanda! Thank you for this, I'll pass your thanks straight to JK, she'll love hearing it. So glad the service was quick for you! All the best, Tobias @ Frøya
SKE_
I tried the Magic Wrinkle Erasing Night Balm but wasn't a fan. I found the texture was heavy on my skin and the smell was... I don't know, vegetal I suppose. The smell is sufficiently offputting to not want to put it on my face and be smelling it all night. Sadly their money back guarrantee requires you to take a before (ie before you even receive the product) and after photo, and this latter to be 30 and 60 days after using every day, so I can't access it as I can't use it. I've used other beauty balms that sink into my skin and that feel and smell much more luxurious. ETA: order refunded in full after posting this review. Finally: purports to be Norwegian, but the balm was manufactured in Poland, the address on the emails is in the USA and it was delivered from within the Uk. Feels like this is a huge organisation masquerading as ‘Lina from Norway’.
Response from Froya OrganicsSep 30, 2026
Hei SKE, This is the kind of situation that we could solve in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. PS: Lina IS from Norway and we are a Norwegian-heritage brand built on wild Arctic botanicals and organic beeswax. We wild-harvest our plants in the Arctic and Northern Europe, where the harsh climate makes them more potent. We ship from regional warehouses in the US, the Netherlands, the UK, and Australia, so your order reaches you from the closest one. More info here: froyaorganics.com/pages/is-froya-organics-legit Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics
Renee M.
I received a damaged order and notified them. I submitted a few pictures of the damaged product. They immediately sent out another replacement product. Great service!!!!
Response from Froya OrganicsOct 1, 2026
Hey Renee!! Thank you for sending those photos over, that helps us a lot, and I'm really glad the team got a replacement out to you right away. That's exactly how we want to handle it when something like this happens. Appreciate you taking the time to share this! All the best, Tobias @ Frøya
Kylee V.
Customer support is AI-based at first, but it’s knowledgeable and efficient. When you get upgraded to a person they are friendly & prompt.
Response from Froya OrganicsOct 1, 2026
Hey Kylee! Thank you for this, glad the AI support pointed you in the right direction and that the handoff to a real person felt friendly and prompt too. We're always working to make that whole process feel seamless, so this is great to hear! All the best, Tobias @ Frøya
Fran B.
Representative was very helpful in helping me get my order cancelled. She was courteous and gave attention to detail. I appreciate her following up with me.
Response from Froya OrganicsOct 1, 2026
Hi Fran, Thank you for sharing this! Glad the cancellation went smoothly and that the follow up gave you some peace of mind. We want every interaction to feel that attentive, so really appreciate you letting us know it hit the mark. All the best, Tobias @ Frøya
Szilvia D.
The Froya products and high quality “customer first” service is the best I ever seen! Very helpful, quick response, cooperative assistance, kind communication and supportive behavior. Products amazing, service is customer focused that make real value and builds high-end brand with long term reputation and engagement. Many thx from Hungary!
Response from Froya OrganicsOct 1, 2026
Hei Szilvia!! 😊 Thank you so much for this, sending such kind words all the way from Hungary really means a lot to us! Really glad both the products and the support team lived up to that "customer first" feeling for you. Comments like this are exactly why we keep pushing to do better. All the best, Tobias @ Frøya
Kelly G.
The products are amazing for my skin and the costumer service is so helpful en sweet when you have questions or a problem. They help you immediatley!
Response from Froya OrganicsOct 1, 2026
Hi Kelly!! Thank you so much, this made me smile. So glad your skin is loving the products and that the support team has been quick to help whenever you need it! All the best, Tobias @ Frøya
