Froya OrganicsReviews of froyaorganics.com

Buyer beware. The company’s “Satisfaction Guaranteed” advertising is misleading. I purchased the product in good faith, but after it caused skin irritation, I learned that the money-back guarantee requires 60 days of consistent use along with before, during, and after photos. Since my skin reacted poorly, I couldn’t safely continue using it for 60 days, so my claim was denied. Customer service initially seemed very concerned about my skin irritation but responded to my emails at unusual hours. However, once it became clear I was requesting a refund, communication stopped altogether. I understand companies need return policies, but advertising a satisfaction guarantee while making it so difficult to use is disappointing. I would not purchase from this company again.

I am happy with Froya Organics customer service, one of the team member's name is Ale, She/He has given me a lot of help efficiently to soothe my anxiety of the time for waiting. Although I may not place an order directly again , the attitude of performance to customer is not only professional and make customer feel trustworthy, it is also to upgrade the fames of the brand by increasing customer's good impression.

Froya Organics not only offers excellent beauty products and superior service but also a thoughtful experience from start to end. I highly recommend Froya to anyone looking for high-quality beauty products that make you look and feel your best, paired with professional and attentive customer support. Thank you for making me feel like such a valued customer!

Prompt reply to my concern

I received such wonderful support from Froya Organics. The service was incredibly fast, friendly, and helpful. As someone who works in customer service myself, I truly appreciate how nice it is to receive a quick response and feel genuinely taken care of. Ale was very kind, patient, and professional throughout. Thank you for the excellent service!

This face cloth is 100% organic cotton. So soft. One side is pulled so it has a gentle exfoliating feel. The other side is smooth so the cleansing sesh feels complete. I added the face cloth to my recurring monthly order, to get my collection. PS the cloth color is a beautiful blue 💙 One request...add more colors.

The response to my issue was very quick and positive. I was very pleased with the outcome. I love their products and am confident having a subscription is the way to go. They make changing things so easy.

My skin feels soft. I’ve gotten comfortable with applying the correct amount.