Lisa M.
I bought the Frøya products after…
I bought the Frøya products after reading some wonderful reviews and was really looking forward to trying them. Sadly, my skin had other ideas, and I reacted to one of the products, which was such a shame. Everything arrived on time, was beautifully boxed and looked great. I emailed their team to explain what had happened and included photos of the reaction. I was pleasantly surprised by how quickly their customer service team responded and issued a full refund in line with their warranty. I’m genuinely thankful for their understanding, kindness and the way they handled the situation. Although the product wasn’t right for my skin, the customer service experience was excellent, and I think it’s important to share the good experiences just as much as the bad ones. Thank you, Frøya, for looking after your customers so well!
Response from Froya OrganicsOct 20, 2026
Hi Lisa, Thank you so much for this, it means a lot. Really sorry one of the products didn't agree with your skin, but I'm so glad the team could jump in quickly and sort out your full refund under our warranty. Thanks for sharing the good experience too, we really appreciate you!! All the best, Tobias @ Frøya



