Heather H.
Customer serve will ignore you
I tried to stop shipment of a product with plenty of time before it shipped, and was told someone would get back to me and they never did. Forcing me to accept a product I did. It want. To top off the problem, the wrong product was shipped. Very expensive for the amount of product you get.
Response from Froya OrganicsOct 19, 2026
Hei Heather, We recently changed email providers which has caused some delays that we've been working on, our sincere apologies for the inconvenience. We'd love to learn more about your experience to make this right for you. All we need is your order number. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. We are a human operation and the actual conversation happens internally when we are given the opportunity to make things right for our community. We look forward to working with you to resolve this the best way possible. Kind regards, Frøya Organics